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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik
Fanny khazanah
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Social Sciences

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KUALITAS PELAYANAN BELLBOY DI FRONT OFFICE DEPARTMENT PANGERAN BEACH HOTEL PADANG Fanny khazanah; Teguh Widodo
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 7: Edisi II Juli - Desember 2020
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research aims to determine the quality of bellboy service at the Pangeran Beach Padang hotel. This study uses quantitative methods to address the issues raised. The samples in this study were 98 people using purposive sampling technique. While the data collection techniques in this study used a questionnaire / questionnaire, observation and documentation. The collection technique used in this questionnaire is a Likert scale, then the data will be processed using quantitative methods whose data are numerical oriented on results in the form of conclusions that are certain and clear. Based on the results of research that has been done, there are 5 dimensions that will be examined on the quality of bellboy service at the Pangeran Beach Padang Hote. including responsive empathy assurance reliability tangible                                                                                               Keywords: Bellboy, Service Quality,Hotel 
Co-Authors Teguh Widodo