Article Per Year (5 Year)
p-Index From 2020 - 2025
0.408
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi dan Kewirausahaan
Retno Susanti
Univeritas Slamet Riyadi Surakarta
Economics, Econometrics & Finance Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
PENGARUH HARGA, FASILITAS, DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN Roy Adam Soekarno; Rahayu Triastity; Retno Susanti
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol. 19 No. 4 (2019): Jurnal Ekonomi dan Kewirausahaan : December
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (290.843 KB)

Abstract

The purpose of this study was to analyze the significance of the effect of price, facilities, service quality on customer satisfaction Grand Laguna Hotel & Villa Surakarta. This study uses survey methods, the type of data used are qualitative and quantitative data, the source of the data used are primary data and secondary data. The total population in this study was 400 people. In this study, because the population is more than 100, the sampling technique is accidental sampling, which is accidental sampling. Data collection techniques in this study used a questionnaire. Data analysis techniques used, Descriptive Analysis, Classic Assumption Test, Multiple Linear Regression Analysis, t Test, F Test and Determination Coefficient Test (R2). The results of this study concluded that the price has a significant effect on customer satisfaction Grand Laguna Hotel & Villa Surakarta. Facilities have a significant effect on customer satisfaction Grand Laguna Hotel & Villa Surakarta. Quality of service does not significantly influence consumer satisfaction Grand Laguna Hotel & Villa Surakarta.
PENGARUH DISIPLIN KERJA, KOMPETENSI, BUDAYA ORGANISASI, DAN FASILITAS KERJA TERHADAP KINERJA PEGAWAI DI KANTOR KECAMATAN BANJARSARI KOTA SURAKARTA Diah Ayu Munntari; Sunarso Sunarso; Retno Susanti
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol. 19 No. 4 (2019): Jurnal Ekonomi dan Kewirausahaan : December
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (416.318 KB)

Abstract

This research aims to analyze the influence of work discipline, competence, organizational culture and work facilities to the performance of employees of Banjarsari District office of Surakarta City. This research uses the survey method, the type of data used is qualitative data and quantitative data, the data sources used primary data and secondary data. The population and samples in this study were all employees of the Banjarsari district office of Surakarta City which amounted to 32 people, so it is a census study. Data collection methods used: questionnaires and documentation. Data analysis techniques used validity tests, reliability tests, classical assumption tests, multiple linear regression analyses, t tests, F tests and coefficient of determinations. The results of the study were concluded that: the work discipline has significant effect on the employee performance of Banjarsari District office in Surakarta City. The competency has significant effect on the employee performance of Banjarsari district office in Surakarta. The organizational culture has significant effect on the employee performance of Banjarsari district office in Surakarta. The facility has significant effect on the employee performance of Banjarsari District office in Surakarta City.
Co-Authors Diah Ayu Munntari Rahayu Triastity Roy Adam Soekarno Sunarso Sunarso