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Hisyam Said
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Materials Science & Nanotechnology

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Peran Strategik Pelatihan dalam Pengembangan Sumberdaya Manusia untuk Meningkatkan Daya Saing Lembaga Hisyam Said
Widyanuklida Widyanuklida, Volume 7 Nomor 2, Desember 2006
Publisher : BATAN

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Abstract

ABSTRAK Pelatihan merupakan perangkat strategik untuk menguatkan daya saing organisasi melalui pengembangan sumberdaya manusia. Untuk mendorong tercapainya sasaran strategik, penting bagi suatu organisasi untuk mengaitkan program pelatihan dengan perencanaan strategik organisasi tersebut. Terdapat lima prinsip utama pembelajaran dalam disain pelatihan agar diperoleh hasil yang lebih baik. Dalam contoh kasus akan ditunjukkan bahwa menerapkan prinsip tersebut membuat daya saing suatu tim meningkat.   ABSTRACT Training is a strategic tool to strengthen the competitiveness of organizations through human resource development. To support achieving the strategic objective of organization, it is important to establish a link between strategic planning of organization and its training program. There are five core principles of learning in training design to guarantee better results. A case study will be presented to indicate that applying those principles into practice will increase the competitive edge of a team.  
Quality Management in Service Organization Hisyam Said
Widyanuklida Widyanuklida, Volume 6 Nomor 1, Juli 2005
Publisher : BATAN

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Abstract Quality in service organization is rather obscure to define compare to in manufacturing industry. However, they both share the same values which is conformance to requirements. The commitment to meeting quality requirements must extend through all level of organization. Quality management in service organization is based on four basic principles: total involvement, customer orientation, systematic support, and continuous improvement. A case study illustrates how these concepts of quality management have been applied in an engineering consulting firm through several initiatives.   ABSTRAK Mutu di dalam organisasi yang berorientasi pelayanan agak sulit didefinisikan dibandingkan dengan di industri manufaktur. Akan tetapi, keduanya mengandung nilai-nilai yang sama yaitu memenuhi persyaratan mutu. Komitmen untuk memenuhi persyaratan mutu harus ada di seluruh tingkatan dalam organisasi. Manajemen mutu di organisasi yang bersifat pelayanan didasarkan pada empat prinsip dasar: keterlibatan menyeluruh, berorientasi pelanggan, dukungan sistematis, dan perbaikan berkelanjutan. Dipaparkan di sini studi kasus yang menggambarkan bagaimana konsep manajemen mutu tersebut diterapkan di perusahaan konsultan teknik melalui beberapa inisiatif.
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