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All Journal JURNAL KOLABORASI Jurnal Pengabdian dan Pengembangan Masyarakat Indonesia
Cintantya Andhita Dara Kirana, Cintantya Andhita Dara
Jurusan Administrasi Publik, Fakultas Ilmu Administrasi, Universitas Brawijaya, Malang
Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Journal : JURNAL KOLABORASI

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Optimalisasi Pelayanan Publik Bidang Administrasi dalam Pembayaran Tagihan Perusahaan Daerah Air Mineral (PDAM) (Studi di Kantor Pos Delivery Center Sekejati Kota Bandung) Kirana, Cintantya Andhita Dara; Rahadian, Wafa Salsabila
Kolaborasi : Jurnal Administrasi Publik Vol. 9 No. 3 (2023): Desember 2023
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v9i3.11887

Abstract

Public service is an absolute thing that happens in human social life. This makes public services one of the aspects that must be considered in governance for the purpose of creating satisfaction in the process of social interaction. One of the institutions that has not been able to provide maximum public services to the community is the Sekejati Post Office, Bandung City. The Sekejati Post Office in Bandung City provides several services to the community, one of which is the PDAM bill payment service. In the service process for paying PDAM bills, it was found that there are still service support facilities that have been unable to operate properly. This study aims to determine how to provide bill payment services for PDAM Post Office Sekejati Delivery Center Bandung City. The research process was carried out using qualitative research methods where in-depth interviews and observation methods carried out the data collection process. From the research that has been done, it was found that the obstacles that occur in the process of optimising the PDAM bill payment service at the Sekejati Post Office in Bandung City are systems that often have errors and there is a buildup of queues when one of the counter officers is unable to attend due to health reasons.
The Role of Early Childhood Education and Community Participation in Fostering Waste Management Awareness Among Young Children in Palembang Cityalembang City Hutama , Surya Tri Esthi Wira; Gumano, Hendry Natanael; Permana, Chrisna Trie Hadi; Kirana, Cintantya Andhita Dara
Kolaborasi : Jurnal Administrasi Publik Vol. 12 No. 1 (2026): April 2026
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v12i1.21501

Abstract

Regulations and policies of Law of the Republic of Indonesia Number 18 of 2008 and its derivatives on Waste Management have ushered in a more comprehensive and integrated waste management system in Palembang City from upstream to downstream which includes waste reduction and processing activities. However, there are problems in maintaining the environment sustainably. Sustainable environmental development needs to optimize waste management from upstream (reduce, reuse, recycle) to downstream. This study aims to evaluate the extent and quality of waste management awareness among early childhood education students in Palembang City, and to assess the role of school-based curricula and parental participation in shaping that awareness. Specifically, it asks: (1) To what degree do students in Palembang understand core waste management concepts (sorting, reduction, recycling, composting)? (2) How do institutional and parental factors mediate or constrain that understanding? (3) What does the Paulo Freire’s empowerment framework reveal about the transformative potential and limitations of current pedagogical practices? The research method used is a mix method, namely by combining quantitative and qualitative approaches. Data sources are from the results of interviews, observations and documentation studies. The results of the study revealed that waste management activities that have been taught by early childhood education teachers cannot all be understood by each student due to the age limitation to understand waste materials and their management, so it is necessary to invite parents to be involved in children's waste management activities and provide education related to practices that can be done at home.  
Co-Authors Artisa, Rike Anggun Gumano, Hendry Natanael Hutama , Surya Tri Esthi Wira Iyoega, Rofi’ Ramadhona Permana, Chrisna Trie Hadi Rahadian, Wafa Salsabila Ramdani, Deni Fauzi