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All Journal CommIT (Communication & Information Technology) ComTech: Computer, Mathematics and Engineering Applications
Rangga Yudhika, Rangga
Jurusan Ganda Sistem Informasi - Manajemen, FakultasTeknik, Universitas Bina Nusantara, Jln. K.H. Syahdan No. 9, Kemanggisan/Palmerah, Jakarta Barat 11480
Computer Science & IT Engineering Mathematics

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PERANCANGAN E-CUSTOMER RELATIONSHIP MANAGEMENT PADA PT STARSINDO LOGISTICS Nelly, Nelly; Hudiarto, Hudiarto; Yudhika, Rangga
CommIT (Communication and Information Technology) Journal Vol 3, No 2 (2009): CommIT Vol. 3 No. 2 Tahun 2009
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v3i2.522

Abstract

PT Starsindo Logistics is a company engaged in the field of freight forwarder. The company problem faced today is providing information to customers that are less precise and quick, especially on the customer’s order status information. This problem starts from the time of departure until time EMKL truck dock container freight customers enter the process. Therefore, it is necessary to use electronic Customer Service applications-Customer Relationship Management as it can make it easier to manage and control the flow of information about the status of customer orders. The research method is to follow the rules that exist in the Object Oriented Analysis and Design which has been introduced by Mathiassen. Through the website, the public is expected to easily access all information about the company and vessel schedules. Customers can also access information on schedule orders, tracking order status and transaction history that has been done. With the web-based Customer Service applications, it is expected to help companies build better relationships with customers.Keywords: e-customer relationship management, freight forwarding, object-oriented analysis and design
Perancangan E-Customer Relationship Management Pada Pt Starsindo Logistics Nelly, Nelly; Hudiarto, Hudiarto; Yudhika, Rangga
ComTech: Computer, Mathematics and Engineering Applications Vol 1, No 2 (2010): ComTech
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/comtech.v1i2.2392

Abstract

Starsindo Logistics Inc. (SL) is a company in freight forwarding service. The problem in this company is less information provided to customers, especially about customer order status information. It is started from the departure of the EMKL truck until the standard time of customer container entering freight process. Therefore, it is needed to use the customer service application electronic-Customer Relationship Management (e-CRM), because it will ease to manage and control information flow about the customer order status. The research method is following rules in object oriented analysis and design by Mathiassen. Through website, public is hoped to easily access the company information or ship schedule, order list, tracking order status, or transaction history. This web-based customer service application could help the company to build a good relationship with customers. 
Co-Authors Hudiarto Hudiarto, Hudiarto Nelly Nelly