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All Journal CommIT (Communication & Information Technology)
Sui Lie, Sui
Jurusan Komputerisasi Akuntansi, Fakultas Ilmu Komputer, Universitas Bina Nusantara, Jl. K.H. Syahdan No. 9, Kemanggisan/Palmerah, Jakarta Barat 11480
Computer Science & IT

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PERANCANGAN SISTEM INFORMASI PENGADUAN PELANGGAN BAGIAN CATER PT PLN CABANG UPJ BEKASI KOTA Sutedjo, Eddy; Lie, Sui
CommIT (Communication and Information Technology) Journal Vol 1, No 2 (2007): CommIT Vol. 1 No. 2 Tahun 2007
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/commit.v1i2.476

Abstract

Article discusses the design of user complaint information system on Cater PLN Company Branch UPJ CityBekasi. The design systems consist of complaint acceptance module, scheduled module, field team determinationmodule, and complaint report module. This information system application program testing of user complaint isusing black-box testing method. Black-box testing method was done by giving a number of inputs to the applicationprogram that later processed suitable with the functional needs to produce the needed output. The research resultis the program able to give information about the complaint faster, accurate, and up to date compared to the use ofmanual document.Keywords: information system, customer
Co-Authors Eddy Sutedjo, Eddy