Sherly Y. V. I Goni, Sherly Y. V. I
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Kompetensi Kerja Pemerintah di Pemerintah Kelurahan Rurukan I Kecamatan Tomohon Timur Pongoh, Deasy E. N.; Kaunang, Markus; Goni, Sherly Y. V. I
JURNAL ILMIAH SOCIETY Vol 1, No 13 (2015)
Publisher : JURNAL ILMIAH SOCIETY

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Abstract

Competence is the ability and characteristics possessed by a civil servant so that civil servants are able to perform their duties in a professional, effective and efficient which includes the provision of services at the village level.This study was carried out to reveal and analyze the competence of employees working in the Village Government Rurukan I Sub East Tomohon This study used qualitative methods. From research conducted found that employees in the Government District of Tomohon Village East Rurukan I have not shown good job competence due to the placement of employees who are not in accordance with the rank and class, educational background that does not comply with existing positions, as well as the employee fails to demonstrate analysis and human relations skills in the work.Keywords: Competence, Employees, Government.
Kualitas Pelayanan Publik Pada Balai Penunjang Pelayanan Kesehatan Provinsi Sulawesi Utara Rembet, Debir Gilberto; Areros, William Agustinus; Goni, Sherly Y. V. I
JURNAL ILMIAH SOCIETY Vol 1, No 13 (2015)
Publisher : JURNAL ILMIAH SOCIETY

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Abstract

The work shown by the Center for Health Care Support will determine where the level of health and prevention on health problems faced and the other circumstances relating to the results - the results of laboratory tests. This study aimed to analyze the quality of service at the Center for Health Care Support North Sulawesi province in the development of management science of public administration.The conclusion of this study is the quality of service at the Center for Health Care Support North Sulawesi either do not fully seen from the dimensions of tangibles, reliability, responsiveness, assurance and empathy. Advised him to make improvements and additional work space and room service, adding laboratory test equipment adapted to existing testing activities, which include employee training specifically on the feasibility examination of laboratory equipment, placing employees who serve as customer service as well as receive complaints on service and foster the spirit of professional ethics to all employees through training component service excellen.Keywords: Quality, Health Services, Testing Laboratory.