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All Journal International Journal of Evaluation and Research in Education (IJERE) G-Couns: Jurnal Bimbingan dan Konseling
Nor Shafrin Ahmad, Nor Shafrin
Universiti Sains Malaysia (USM) Pulau Pinang
Education Physics Other

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An evaluation of counselling approach on communication apprehension among students in higher education Majid, Nor Hernamawarni Abd; Ahmad, Nor Shafrin; Aman, Rahimi Che; Yaacob, Nik Rosila Nik; Ali, Nur Hikmah Mubarak
International Journal of Evaluation and Research in Education (IJERE) Vol 14, No 3: June 2025
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/ijere.v14i3.29619

Abstract

Communication apprehension is a major challenge in higher education, affecting students’ communication ability, which is crucial for academic success and future employability. It manifests as public speaking anxiety, reluctance in group discussions, and avoidance of classroom interactions, hindering soft skill development and academic performance. This study aims to evaluate the effectiveness of counselling approaches in reducing communication apprehension among students in higher education. Consequently, counselling intervention modules, including the solution-focused brief cognitive behavior (SFBCB) therapy and group counselling (GC) modules, were developed. Sixty students who participated in this study were studying at a public university. Pre-tests, post-tests, and follow-up tests were administered using the personal reports of communication apprehension questionnaire to measure changes in apprehension levels across different communication contexts, including group discussions, meetings, dyadic interactions, and public speaking. The results demonstrated that both intervention modules significantly reduced communication apprehension, with improvements in participants’ confidence and communication abilities. In conclusion, the study highlights the effectiveness of integrating solution-focused and cognitive-behavioral techniques in counselling interventions to mitigate communication apprehension. These findings suggest that such approaches can be valuable tools in higher education to enhance students’ communication skills, ultimately contributing to their academic success and personal growth.
Knowledge Sharing Behavior and Job Satisfaction: Exploring the Psychological Function of Employee Counseling in Indonesian Bureaucracy Hukama, Vizra; Etikariena, Arum; Madhani, Alya Aqilah; Ahmad, Nor Shafrin
G-Couns: Jurnal Bimbingan dan Konseling Vol. 10 No. 03 (2026): July 2026, G-Couns: Jurnal Bimbingan dan Konseling
Publisher : Universitas PGRI Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/g-couns.v10i03.8974

Abstract

This study investigates the relationship between knowledge-sharing behavior and job satisfaction among Indonesian civil servants, with hierarchical organizational culture as a moderator. Set within Indonesia’s context of bureaucratic reform, this research highlights how structural and cultural changes shape public sector performance. While knowledge sharing is linked to innovation and well-being, inconsistent findings suggest that contextual factors, especially hierarchy, influence its effect on satisfaction. Using a quantitative cross-sectional design, 203 civil servants from various institutions with at least two years of experience participated. Data from an online survey were analyzed using Pearson correlation and moderated regression (Hayes PROCESS Model 1). Results show that knowledge sharing positively predicts job satisfaction (b = .1691, p < .01), meaning exchanging knowledge enhances psychological fulfillment. However, hierarchical culture significantly and negatively moderates this relationship (b = –0.1161, p < .05), indicating that rigid, authority-driven environments reduce the benefits of knowledge exchange. Additionally, older and longer-tenured employees report higher satisfaction and alignment with hierarchical norms, while better-educated individuals show lower satisfaction and weaker cultural alignment. These findings emphasize the psychological role of knowledge sharing in public institutions and highlight the need for reforms promoting autonomy, open communication, and counseling-based support to improve employee well-being and performance within Indonesia’s bureaucracy. Keywords: bureaucratic reform, civil servants, hierarchical culture, Indonesia, job satisfaction, knowledge sharing, organizational psychology
Co-Authors Ali, Nur Hikmah Mubarak Aman, Rahimi Che Etikariena, Arum Hukama, Vizra Madhani, Alya Aqilah Majid, Nor Hernamawarni Abd Yaacob, Nik Rosila Nik