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All Journal Jurnal Studi Pemerintahan Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Zulmasyhur Zulmasyhur
Universitas Nasional
Social Sciences

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Understanding Distrust of the Public Sector Leading to Covid-19 Dissidence in Developing Nations Zulmasyhur Zulmasyhur
Jurnal Studi Pemerintahan Vol 13, No 2 (2022): July 2022
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgp.v13i2.14096

Abstract

COVID-19 has drastic social, economic, and health impacts worldwide. However, mixed attitudes and behaviors of individuals towards Covid-19 ranging from the most responsible to the least bothering ones, have been evident over the last two years. Based on these mixed responses, the current study examines the impact of citizens' attitudes to self-isolation and distrust in official statistics on their threat perceptions and resultant COVID-19 dissidence. Quantitative research methodology with the survey technique was applied to collect data from 537 citizens of Jakarta, Indonesia. SmartPLS 3.0 software was used to assess the structural equation modeling and perform the regression analysis for examining the hypothesized relationships. The results revealed a significant impact of citizens' attitudes to self-isolation and distrust on official statistics in creating the COVID-19 dissidence. Likewise, the results showed the mediatory role of threat perceptions in transmitting the citizens' attitude and distrust in government in COVID-19 dissidence. Furthermore, the current study is a valuable addition to the existing body of literature by highlighting the factors that created the rebellious attitudes and behaviors among the citizens of Jakarta, Indonesia, during the crucial times of COVID-19.
Restrukturisasi Peta Proses Bisnis Birokrasi Pasca Pemberlakuan Undang-Undang Nomor 2 Tahun 2024 tentang Provinsi Daerah Khusus Jakarta Zulmasyhur Zulmasyhur
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 8 No 1 (2026): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v8i1.1373

Abstract

This study aims to analyze the strategies for restructuring the bureaucratic Business Process Map (Probis) within the Jakarta Provincial Government in response to the mandate of this new law. Through the lens of Hybrid Governance and Digital-Era Governance theories, this study examines how changes in the macro-level functions of the region are adapted into the microstructure of civil service operations. This study employs a qualitative approach using an explanatory case study strategy. Data were collected through in-depth interviews with the Probis drafting team of the DKI Jakarta Provincial Government, analysis of regulatory documents, and observation of drafts of the new institutional structure. The research findings indicate that the post-DKJ Law restructuring of Probis successfully broke through rigid hierarchical deadlocks and silo mentalities through the establishment of Semi-Autonomous Decentralization Units as hybrid collaborative nodes and the automation of cross-sectoral business process integration. This reform shifts the organizational focus from a functional-centric approach to an agile, value-centric one centered on service delivery. However, challenges such as cultural resistance, sectoral ego, and inconsistencies in secondary regulations remain major structural obstacles. This study makes a theoretical contribution by proposing a Semi-Autonomous Decentralization Model for the Megacity Region as a form of institutional adaptation and a blueprint for inclusive governance of local bureaucracy in megacities following the capital relocation.
Transformasi Digital Government dalam Penyelenggaraan Pelayanan Publik: Analisis Public Value Co-production pada Aplikasi SILOKA Kabupaten Bogor Zulmasyhur Zulmasyhur
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 8 No 2 (2026): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v8i2.1617

Abstract

Digital transformation in the public sector is often evaluated solely in terms of technical efficiency and bureaucratic automation, while its role in creating public value through active community engagement remains overlooked. This study aims to analyze digital government transformation through the lens of Public Value Co-production theory, focusing on the SILOKA (Public Online Population Services Information System) application in Bogor Regency. As the regency with the largest population in Indonesia and high geographical complexity, Bogor Regency faces significant challenges in ensuring service inclusivity. This study employs a qualitative approach using a descriptive case study strategy. Data were collected through in-depth interviews with relevant government agencies, village officials, and community members, and analyzed using thematic analysis. The results indicate that the SILOKA application has successfully shifted the service paradigm from a bureaucracy-centric to a citizen-centric model through co-delivery and co-management mechanisms, in which residents and village governments actively collaborate on data verification. This co-production process has successfully created public value in the form of reduced transaction costs, increased transparency, and expanded equitable access for communities in rural areas. However, challenges such as the digital literacy gap and inadequate network infrastructure in remote areas continue to limit the full potential of co-assessment. This study makes a theoretical contribution to the literature on digital governance at the local level by demonstrating that the success of digital innovations depends heavily on the collaborative capacity between government bureaucracies and communities.
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