Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Jurnal Ekonomi dan Kewirausahaan
Farizky Yudiatma & Rahayu Triastity
Unknown Affiliation
Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN ARFA BARBERSHOP DI SURAKARTA Farizky Yudiatma & Rahayu Triastity
JURNAL EKONOMI DAN KEWIRAUSAHAAN Vol. 15 No. 3 (2015): Jurnal Ekonomi dan Kewirausahaan : September
Publisher : Universitas Slamet Riyadi

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Purpose of this research to analyze effect of tangibles, reliability, responsiveness, assurance and empathy on customer satisfaction. Research design was survey on customer of Arfa Barbershop Surakarta. Type of data used qualitative and quantitative data. Source of data used primary and secondary data. Population are customers Arfa Barbershop Surakarta. Sample used 100 customer with convenience sampling. Technique of collecting data used questionnaire, observation and documentation. Analysis data used assumption classic test, multiple regression, t test, F test and coefficient determination. Result showed that tangibles has did not significant effect on customer satisfaction. Reliability has significant effect on customer satisfaction. Responsiveness has significant effect on customer satisfaction. Assurance has did not significant effect on customer satisfaction. Empathy has significant effect customer satisfaction. Reliability was a dominant variable on customer satisfaction because has value of coefficient regression are biggest. Keywords: tangibles, reliability, responsiveness, assurance, empathy and customer satisfaction.
Co-Authors