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All Journal Dia: Jurnal Administrasi Publik
Susi Hardjati
University of UPN "Veteran" Jawa Timur
Humanities Decision Sciences, Operations Research & Management Social Sciences

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QUALITY OF MOTOR VEHICLE TAX PAYMENT SERVICE AT SAMSAT SIDOARJO JOINT OFFICE Muhammad Fajrul Falah; Susi Hardjati
DIA: Jurnal Administrasi Publik Vol 20 No 01 (2022): PUBLIC ADMINISTRATION
Publisher : Program Studi Doktor Ilmu Administrasi, FISIP, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (171.295 KB) | DOI: 10.30996/dia.v20i01.6324

Abstract

This research aims to find out how the Quality of Motor Vehicle Tax Payment Services in the SAMSAT Sidoarjo Joint Office. The method used in research is a qualitative method in which the researcher asks directly to the informant. The data source in this study is from primary data and secondary data. The data collection techniques in this study are: observation, interview, and documentation. This research uses a qualitative approach. The data collection techniques used are: 1) observation, 2) interview, 3) documentation. Based on the results of research on the Quality of Motor Vehicle Tax Payment Services at the SAMSAT Sidoarjo Joint Office, it is quite maximal because of factors that support the successful implementation of regulations and implementation. This can be seen from the aspect of goals, objectives, programs, and policies.
Co-Authors Muhammad Fajrul Falah