Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Industrial Research Workshop and National Seminar
Fauziyah Sjahroeddin
Unknown Affiliation
Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering Other

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
The Role of E-S-Qual and Food Quality on Customer Satisfaction in Online Food Delivery Service Fauziyah Sjahroeddin
Prosiding Industrial Research Workshop and National Seminar Vol 9 (2018): Industrial Research Workshop and National Seminar
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1022.951 KB) | DOI: 10.35313/irwns.v9i0.1097

Abstract

This study plays a role in assessing the dimensions of E-S-Qual and Food quality to improve satisfaction andperceived value in online food delivery context (OFD). Data were collected from 405 sample of customers OFDservice in Bandung and used to assess the SEM modeling. Moreover, the data, proposed model, and hypothesiswere analyses used SmartPLS 3.0 software. This study indicates that food quality is the key aspect in assessingOFD service. Although the role of food quality has the most crucial aspect, OFD service providers still have tomaintain their e-service quality in order to meet consumer expectations. Among E-S-Qual dimensions,fulfilment dimension is the most contribute to increased consumer satisfaction and perceived value in OFDservice. In short, this study suggests OFD service providers to maximise food quality and fulfill customerpromises.
Co-Authors