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Onny Juwono, Onny
Universitas Budi Luhur
Social Sciences

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Kreativitas, Gaya Kepimpinan dan Kompetensi dalam Membentuk Kepuasan Kerja Karyawan Juwono, Onny; Wangsadinata, Yuliana
Journal the Winners: Economics, Business, Management, and Information System Journal Vol 11, No 1 (2010): The Winners Vol. 11 No. 1 2010
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v11i1.700

Abstract

The purpose of this research is to analyze the influence of creativity, leadership style, and competence on employee job satisfaction. The method used in this study is the Pearson Correlation, Multiple Regression, and Path Analysis. Data obtained from the employee appraisal by filling in the questionnaire that has been provided by using a Likert scale. The results achieved in this research is creativity (0.828), leadership style (0.962) and competence (0.946) has a strong correlation with employee job satisfaction. It is expected that the results of this research can provide input for PT Interdata Bhakti Mulya in general and leadership in particular so as to improve the performance of the company in years to come.
Tingkat Kepuasan Pelanggan dari Kualitas Jasa Layanan Juwono, Onny
Journal the Winners: Economics, Business, Management, and Information System Journal Vol 10, No 2 (2009): The Winners Vol. 10 No. 2 2009
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/tw.v10i2.705

Abstract

Recently, consumers become more critical. They criticize whenever they found the quality of service offered was not according to what had already been promised. On the other hand, quality of service became the sword of marketing program. Thus, these two elements go hand in hand to retain consumers. This research aims to answer some problems regarding quality of service of a photo developer retail outlet. Data gathered from consumers were analyzed by using validity, realibility and weighted mean to indicate the response of consumers towards all elements embeeded within the business. The research results showed that consumers found satisfied with the service given. However, the study suggested several steps to maintain customer satisfaction.
Co-Authors Yuliana Wangsadinata, Yuliana