Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal JURNAL BERKALA ILMIAH EFISIENSI
Angelic Solagratia Rompas, Angelic Solagratia
Unknown Affiliation
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
EVALUATING SERVICE QUALITY OF PUSKESMAS PINELENG USING IMPORTANCE PERFORMANCE ANALYSIS (IPA) Rompas, Angelic Solagratia
Jurnal Berkala Ilmiah Efisiensi Vol 15, No 5 (2015): Jurnal Berkala Ilmiah EFISIENSI (page 01 - 108 )
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

ABSTRACT The development of globalization become a company motivation to give a good service to customer to get interest dan make customer satisy with the service. Public service is one of the government responsibilities to play a role important in providing health care to the public. Puskesmas is one of the health agencies to improve the quality of performance.The study aims to analyze the service quality of Puskesmas Pineleng using Importance Performance Analysis (IPA). 50 Puskesmas patients were surveyed as respondents. The result shows (1) Facilities and Hospitality are located in quadrant I, (2) Received complaint and Building Condition are located in quadrant II, (3) nurse duty is located in quadrant III and (4) Providing Information and Appropriate Procedure are located in quadrant IV. Puskesmas Pineleng should maintaining the good performance of service and enhancing the low performance of service to ensure the service quality better than before. Keywords: Service Quality, Importance-Performance Analysis, Puskesmas
Co-Authors