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All Journal EXPLORE Indonesian Journal on Computing (Indo-JC)
Yuhilza Hanum
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Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering

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PENERAPAN BUSINESS PROCESS MODELING NOTATION (BPMN) UNTUK MEMODELKAN SMART GOVERNMENT KELURAHAN DI KOTA PRABUMULIH Fadilah Randy Putra; Yuhilza Hanum
Jurnal Explore Vol 11, No 2 (2021): JULI
Publisher : Universitas Teknologi Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (903.168 KB) | DOI: 10.35200/explore.v11i2.480

Abstract

Kebutuhan Pemkot Prabumulih dalam pelayanan publik dirasa masih kurang, karena beberapa sistem adminstrasi masih berjalan secara manual dan tidak berbasis online. Maka untuk hal tersebut PT. AMMACUE IHALALS UMMATIN dan Pemerintah Kota Prabumulih bersinergi untuk membangun Sistem Informasi Smart Government, program ini merupakan komitmen Pemerintahan Kota Prabumulih dalam melakukan pelayanan publik. Pada tahapan ini, di fokuskan kepada sistem administrasi di kelurahan Prabumulih. Berdasarkan hal tersebut peneliti melakukan pemodelan bisnis proses, sesuai dengan Sistem Informasi yang sudah di bangun oleh PT. AMMACUE IHALALS UMMATIN. Pemodelan penelitian ini mengadopsi BPMN (Business Process Modeling Notation), sebagai pokok pembahasan. Penelitian ini menghasilkan model bisnis meliputi, model gambaran umum Smart Government, Business Process Modeling Notation, RACI Chart. Serta menggunakan ERD (Entity Relationship Diagram) dan Idef0 sebagai tambahan dokumentasi analisis bisnis, agar penelitian menjadi semakin komprehensif.
Usability Analysis of the KBStar Mobile Banking Application Based on User Interface Aspects: A Heuristic Evaluation Approach William Eko Saputro; Yuhilza Hanum
Indonesian Journal on Computing (Indo-JC) Vol. 11 No. 2 (2026): August, 2026
Publisher : Telkom University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21108/indojc.v11i2.10185

Abstract

The rapid growth of digital banking services highlights the need for continuous usability evaluation to ensure effective user interaction. This study analyzes the usability of the KBStar mobile banking application from a user interface perspective using Nielsen’s Heuristic Evaluation method. A questionnaire consisting of 33 items was distributed to internal employees of Bank KB Bukopin as active users of the application. Validity and reliability tests confirmed that all questionnaire items met the required standards, with a Cronbach’s Alpha value of 0.963, indicating high instrument reliability. The usability assessment resulted in a total score of 123.24, placing the KBStar application in the “Feasible” usability category. All ten heuristic aspects including system visibility, consistency, user control, and aesthetic design—were rated in the “Good” category. The findings suggest that the KBStar application provides a consistent, efficient, and user-friendly interface for internal users. Recommendations for improving help documentation and support for diverse user groups are provided to enhance future usability.
Co-Authors Fadilah Randy Putra William Eko Saputro