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All Journal Journal of Hospitality Accommodation Management
Ni ketut iswarini
Program Studi Manajemen Divisi Kamar, Politeknik Pariwisata Bali
Humanities Economics, Econometrics & Finance Social Sciences

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Penerapan CHSE Dalam Pelayanan Bellman Di Jumana Bali Ungasan Resort I Made Jaka Yunantha; Ni ketut iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (449.681 KB) | DOI: 10.52352/jham.v1i2.840

Abstract

The implementation of CHSE in the bellman service at Jumana Bali Ungasan Resort, during the pandemic, needs to be investigated, because there are guest complaints regarding the bellman service that has not been maximized, resulting in complaints. This complaint will have an impact on the image of the hotel. This study aims to contribute ideas and descriptions for decision makers in improving bellman's services for the implementation of CHSE at Jumana Bali Ungasan. Data collection techniques are observation, interviews and documentation. The analytical technique used is descriptive qualitative, namely by describing the application of CHSE in Bellman services with reference to standard operating procedures for bellman services during a pandemic. sanitizer and keeping a distance and 32% have not maximally applied standards such as using hand gloves which are sometimes too late, filling in tissues that are often late has not been intensive in spraying disinfectants to buggy cars. Supervision from bellman's superiors will greatly help to improve the implementation of CHSE.  
Penerapan Protokol Kesehatan Terhadap Penanganan Tamu Check-In Pada Masa Pandemi Covid-19 di Six Senses Uluwatu Bali I Wayan Sunarsa; Ni Kadek Anggairah Lesmanawati; Ni Ketut Iswarini
Journal of Hospitality Accommodation Management (JHAM) Vol. 1 No. 2 (2022): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (654.919 KB) | DOI: 10.52352/jham.v1i2.844

Abstract

This study aims to determine the application of health protocols to the handling of check-in guests during the covid-19 pandemic at Six Senses Uluwatu Bali. Methods of data collection with documentation, observation and interviews. The data analysis used by the researcher is a qualitative descriptive technique. This study uses the CHSE (cleanliness, health, safety, environment sustainability) implementation guideline which is a benchmark for the standard of reception of check-in guests at Six Senses Uluwatu Bali during the covid-19 pandemic. The results showed that the application of health protocols to the handling of check-in guests carried out by the receptionist during the covid-19 pandemic at Six Senses Uluwatu Bali was basically in accordance with the standard operating procedure. It was said that from 2 activities, namely preparation and reception of check-in guests with 22 criteria, there were 12 criteria that had been applied 100% and 10 criteria had not been applied 100%. From the results of the study, it can be recommended that receptionist officers are expected to be able to carry out the process of cleaning the work area before starting work (2) periodically spraying disinfectant at least 3 times a day, (3) and ensuring check-in equipment is complete and sterile.
Co-Authors I Made Jaka Yunantha I Wayan Sunarsa, I Wayan Ni Kadek Anggairah Lesmanawati