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PENGARUH KINERJA PENCIPTAAN NILAI, BAURAN PROMOSI, BUKTI JASA TERHADAP CITRA TAMAN REKREASI DALAM RANGKA PENGEMBANGAN CITRA JAKARTA SEBAGAI GREEN CITY Sabar, Mudji
Strategic : Jurnal Pendidikan Manajemen Bisnis Vol 11, No 1 (2011): Strategic
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/strategic.v11i1.1103

Abstract

This research was directed by the fact that Recreation Parks in Jakarta had not been optimising their performance so far. The total number of visitors of the Recreation Parks was not straightly in line with the total number of visitors to Jakarta.  Tourists coming to Jakarta, both domestic and international, increased significantly year by year, whereas visitors of the Recreation Parks was fluctuating and decreasing since 2004. The main cause of this condition was the low performance of the corporate image of the Recreation Parks as perceived by the visitors. Accordingly, this research was focused on the efforts to increase the corporate image by analysing the attempts to upgrade the quality of value creation, promotion mix, and the evidence of service done by the Recreation Parks. The locus of this research was Jakarta the metropolitan city as one of the prime tourist destinations in Indonesia. By this choice, it is hoped that the result of this research would be applicable to all other destinations in Indonesia. The descriptive analysis was employed to uncover the performance of value creation, promotion mix, the evidence of service, and the corporate image of the Recreation Parks. The explanative analysis would statistically explain the relationship among variables, either simultaneuosly or individually, as well as identify the significant influence of each independent variable towards dependent variable. This research was aimed to search the visitors’ perception; therefore, the unit analysis of this research was consequently the visitors of the Recreation Parks in Jakarta.  The charateristics of the chosen respondents were domestic visitors, adult, repeat visitors, and visitors who have ever visited all the 3 Recreation Parks in Jakarta. Data collection was done through observation, interview, and questioner addressed to 429 respondents. Data analysis was executed by path analysis. This research showed that the dominant influencing variable to increase the corporate image of the Recreation Parks was the evidence of service, mainly the physical evidence dimension. Moreover, it was identified that  there were 2 solution factors in line with the concept of green tourism to be adopted to fasten the realization of Jakarta as a green city, ie green space and physical fasilities. In this case, the local government of Jakarta should widen the the area of green open space, improve the city’s drainage system, implement the city’s integrated garbage management, provide cheap and comfortable public transportation, execute emission control, diseminate soccial norms in line with the green tourism concept.    
PENGARUH EKUITAS MEREK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN LAYANAN TELEPON SELULER ESIA DI KABUPATEN DAN KOTA TANGERANG Susanto, Susanto; Sabar, Mudji
Jurnal Ilmiah Widya Vol 4 No 3 (2018)
Publisher : Lembaga Layanan Pendidikan Tinggi Wilayah III Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (7135.044 KB)

Abstract

ABSTRAK: Salah satu trend pada era globalisasi saat ini dan yang akan datang adalah penggunaan sarana komunikasi telepon seluler yang terus meningkat dari tahun ke tahun. Penelitian ini bertujuan untuk mengetahui: (1) Kuat pengaruh Ekuitas Merek jasa layanan telekomunikasi seluler Esia terhadap kepuasan pelanggan, (2) Kuat pengaruh Kualitas pelayanan (Service Quality) jasa layanan telekomunikasi seluler Esia terhadap kepuasan pelanggan, (3) Kuat pengaruh Ekuitas Merek dan Kualitas Pelayanan jasa layanan telekomunikasi seluler Esia secara bersama­sama terhadap kepuasan pelanggan. Metode yang digunakan adalah analisis deskriptif eksplanatif dan menggunakan non probability sampling. Hasil penelitian ini adalah: (1) Ekuitas Merek berpengaruh secara signifikan terhadap kepuasan pelanggan telepon seluler Esia dan Hipotesis 1 yang menyatakan ada pengaruh signifikan Ekuitas Merek terhadap kepuasan pelanggan adalah terbukti dan diterima. Hal ini berarti Ekuitas Merek berpengaruh positif terhadap kepuasan pelanggan. (2) Kualitas Pelayanan berpengaruh secara signifikan terhadap Kepuasan Pelanggan telepon seluler Esia dan Hipotesis 2 yang menyatakan ada pengaruh signifikan Kualitas Pelayanan terhadap Kepuasan Pelanggan adalah terbukti dan diterima. (3) Ekuitas Merek dan Kualitas Pelayanan secara bersama­sama (simultan) berpengaruh signifikan terhadap Kepuasan Pelanggan telepon seluler Esia. Hipotesis 3 yang menyatakan Ekuitas Merek dan Kualitas Pelayanan secara bersama­sama berpengaruh signifikan terhadap Kepuasan Pelanggan, terbukti dan diterima.Kata kunci: Ekuitas Merek, Kualitas Pelayanan, Kepuasan PelangganABSTRACT: One of the trends in the current era of globalization and the future is the use of means of communication that cell phones continue to increase from year to year. This study aims to determine: (1) Strong influence of brand equity services of mobile telecommunications services Esia to customer satisfaction, (2) Strong influence of quality of service (Service Quality) services of mobile telecommunications services Esia to customer satisfaction, (3) Strong influence of brand equity and service Quality Esia cellular telecommunications services together on customer satisfaction. The method used is descriptive analysis eksplanatif and using non-probability sampling. The results of this study are: (1) Brand Equity significantly affect customer satisfaction and mobile phone Esia Hypothesis 1 stated no significant effect on customer satisfaction Brand Equity is a proven and accepted. This means that brand equity positively affects customer satisfaction. (2) Quality of Service significantly affect Customer Satisfaction mobile phone Esia and Hypothesis 2 stated no significant effect on the Quality of Service Customer Satisfaction is a proven and accepted. (3) Brand Equity and Quality of Service together (simultaneously) significantly affects customer satisfaction Esia mobile phone. Hypothesis 3 stating Brand Equity and Quality Service jointly significant effect on customer satisfaction, proven and accepted.Keywords: Brand Equity, Service Quality, Customer Satisfaction
The Impact of Service Quality and Price Fairness on Repurchase Intention Through Customer Satisfaction: A Study of Natasha Skin Care Clinic Customers in DKI Jakarta Gulo, Eirene Nifati Pangkey; Sabar, Mudji
Formosa Journal of Science and Technology Vol. 3 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i10.11771

Abstract

This research analyzes how service quality, price fairness affects customer satisfaction and repurchase at Natasha Skin Care. The aim of this research is to explore the influence of service quality and price fairness on repurchase intentions, with customer satisfaction as a mediating variable. It is hoped that the findings from this research will help Natasha Skin Care formulate a more effective strategy to increase customer loyalty amidst intense competition. In this research, a nonprobability sampling method was used with a purposive sampling technique. This technique is based on certain considerations that are relevant to the research objectives. In this research, the number of samples collected was 150. Data collection was carried out using primary data obtained directly through the process of interviews, observations and distribution of questionnaires and secondary data obtained from existing sources, not through direct collection by researchers. Testing the measurement model uses a validity test consisting of convergent validity, Average Variance Extracted (AVE), and Discriminant Validity and a reliability test carried out by measuring Cronbach's Alpha and Composite Reliability values. Structural Model Testing (Inner Model) The evaluation stage of the inner model structural model is carried out by analyzing the R-Square value. The research results show that service quality significantly increases customer satisfaction and encourages repurchase intention, while price fairness also has a positive impact on satisfaction and repurchase intention. Ultimately, customer satisfaction serves as the main mediator in the relationship between service quality, price fairness, and repurchase intention.