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All Journal Jurnal Ilmiah Manajemen Kesatuan Jurnal Ekonomi
I Nyoman Indra Kusuma Sukma Putra
BINUS Business School, Bina Nusantara University
Economics, Econometrics & Finance Social Sciences

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OPTIMIZATION, ASSIGNMENT MODEL, AND DECISION ANALYSIS OF HOSPITAL CALL CENTER IN PT. XYZ I Nyoman Indra Kusuma Sukma Putra; Aryo Robinsar Simanjuntak; Angeliliana Surya; Desnita Putri Ardiyanti; Christy Dwita Mariana2
Jurnal Ekonomi Vol. 11 No. 02 (2022): Jurnal Ekonomi, Periode September 2022
Publisher : SEAN Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (369.964 KB)

Abstract

The acquisition led PT XYZ management to prioritize improving the hospital’s public service. One of the main focuses is the centralization of the Call Center from 6 Hospital branches in several areas of Greater Jakarta.  The Call Center centralization plan also need to conduct several analysis using Optimization Model, Assignment Model, and Decision Analysis to increase operating staff's effective performance and to make sure the management decision is aligned with the Hospital’s management plan.
Servant Leadership and Innovation: Dual Mediation through Psychological Safety and Technology Readiness Sukma Putra
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3960

Abstract

The rapid growth of Indonesia’s digital services sector has underscored the need for leadership styles that can enhance organizational resilience and foster innovation in a competitive environment. Startups in this sector often face high failure rates, making innovation a critical capability for survival and long-term growth. Against this backdrop, leadership practices that prioritize employee development and empowerment have become increasingly important.  This study aims to examine the relationship between servant leadership and employee innovative behavior in Indonesia’s digital services sector, with particular attention to the mediating roles of psychological safety and technology readiness. A quantitative approach was employed, involving 150 respondents from digital service companies. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test both direct and indirect effects among variables. The findings indicate that servant leadership exerts a significant positive influence on employee innovative behavior (β = 0.545, p < 0.001). Furthermore, psychological safety and technology readiness were found to function as significant mediators, with technology readiness demonstrating the stronger effect. These results highlight the importance of servant leadership in fostering innovation, particularly when combined with psychologically safe environments and proactive technological adoption.
Co-Authors Angeliliana Surya Aryo Robinsar Simanjuntak Christy Dwita Mariana2 Desnita Putri Ardiyanti