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All Journal Pena Justisia: Media Komunikasi dan Kajian Hukum Jurnal Ilmu Administrasi Negara
T. Ardi Dwisasti
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Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

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KUALITAS PELAYANAN MUTASI PEGAWAI T. Ardi Dwisasti
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 15, No 1 (2017)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (233.897 KB) | DOI: 10.46730/jiana.v15i1.3878

Abstract

Abstract: Mutations Quality Service Employees. The purpose of research is to analyze thequality of service of a mutation in the civil service in the province of Riau. The study populationare civil servants who receive services BKPPD mutations in Riau Province, consists of 836employees. By using the formula Slovin obtained a total sample of 90 civil servants mutationsservice recipient. The technique of collecting data using questionnaires and interviews. The datawere analyzed using descriptive analysis. The study concluded that the average civil servants whoreceive services mutations are less satisfied with the service BKPPD Riau province, in particularon: the procedure, the fulfillment of technical requirements, process time, equality and justicehandling of the mutation process, competence, guarantee certainty of schedule and feeling safe.
PENGARUH KOMPETENSI SUMBER DAYA MANUSIA DAN PEMANFAATAN TEKNOLOGI INFORMASI MELALUI KOMITMEN ORGANISASI TERHADAP KINERJA PEGAWAI KECAMATAN DI KOTA PEKANBARU T. Ardi Dwisasti; Kusworo; Ruhana, Faria; Sutiyo
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 2 (2024): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

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Abstract

This study aims to analyze the influence of human resource (HR) competency and information technology (IT) utilization on employee performance, with organizational commitment as a mediating variable. This study was conducted on permanent employees within the Pekanbaru City District. The research method used was quantitative, with probability sampling using the Stratified Random Sampling technique, drawing 252 respondents from a population of 683. Data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) with Smart PLS. The results indicate that HR competency and information technology utilization have a direct and positive effect on employee performance. Furthermore, this study demonstrates that organizational commitment significantly mediates the effect of HR competency on employee performance and significantly mediates the effect of information technology utilization on employee performance. These findings indicate that employees with strong organizational commitment, demonstrated by professionalism, loyalty, and honesty, and who are able to utilize IT effectively and efficiently, will make a greater contribution to improving administrative service performance.
Co-Authors Faria Ruhana Kusworo Sutiyo