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PENGARUH KUALITAS PRODUK TERHADAP MINAT BELI ULANG MELALUI KEPUASAN PELANGGAN (STUDI KASUS PADA MAHASISWA SWASTA (UMM DAN UNISMA) PENGGUNA SMARTPHONE XIAOMI DI KOTA MALANG) Muhammad Febrianto; Rini Rahayu Kurniati; Dadang Krisdianto
JIAGABI (Jurnal Ilmu Administrasi Niaga/Bisnis) Vol 10, No 2 (2021): Permasalahan Bisnis di Era Pandemi Covid 19
Publisher : LPPM FIA Unisma Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (734.803 KB)

Abstract

Hasil penelitian ini menunjukan bahwa secara parsial kualitas produk berpengaruh secara signifikan terhadap minat beli ulang (0,000 < 0,05). Minat beli ulang berpengarug signifikan terhadap kepuasan pelanggan (0,000 < 0,05). Kualitas produk berpengaruh signifikan terhadap kepuasan pelanggan (0,000 < 0,05). Dan kepuasan pelanggan mampu memediasi antara kualitas produk terhadap minat beli ulang dengan nilai total (0.917 > 0.687) dari nilai pengaruh langsungnya.Kesimpulan dari penelitian ini adalah variabel kepuasan pelanggan mampu memediasi variabelo kualitas produk terhadap minat beli ulang.
Pandangan Ulama dan Tokoh Adat terhadap Tradisi Praktik Upah Mengupah dalam Proses Penyelenggaraan Jenazah di Nagari Jambak Selatan Kec. Luhak Nan Duo Kab. Pasaman Barat Muhammad Febrianto; Beni Firdaus
AHKAM Vol 5 No 1 (2026): MARET
Publisher : Lembaga Yasin AlSys

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58578/ahkam.v5i1.9264

Abstract

The tradition of wage-based practices in the process of funeral management remains a socio-religious phenomenon that continues to exist and develop among the community of Nagari Jambak Selatan, Luhak Nan Duo Subdistrict, West Pasaman Regency. This practice has generated debate because funeral management in Islam is a fardhu kifayah obligation that should ideally be carried out voluntarily without commercial motives. This study aims to analyze wage-based practices in funeral management and to examine the views of ulama and customary leaders regarding this practice. This study employed a qualitative method with a field research design. Data were collected through observation, in-depth interviews with ulama, customary leaders, and community members, as well as documentation, and were then analyzed descriptively-analytically. The results showed that wage-based practices in funeral management in Nagari Jambak Selatan were not mandatory and were not determined based on a specific tariff, but were given voluntarily as a form of appreciation and gratitude. Ulama and customary leaders generally viewed this practice as permissible in Islam as long as it was carried out sincerely, was not imposed, and did not turn funeral management into a field of commercialization. Thus, the tradition of wage-based practices in funeral management can be accepted both shar‘i and customarily as long as it continues to uphold the values of sincerity, mutual cooperation, and mutual assistance. The implications of this study indicate that public understanding of this practice needs to be continuously strengthened so that it does not burden bereaved families and remains aligned with the principles of Islamic teachings and local wisdom.