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All Journal PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic
Eduard Pangestu Wonohardjo
Bina Nusantara University
Computer Science & IT Decision Sciences, Operations Research & Management

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Design of Web-Based Helpdesk Ticketing System at PT DENSO Indonesia Eduard Pangestu Wonohardjo; Annan Hutomo Putra; Emny Harna Yossy
PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Vol 10 No 1 (2022): March 2022
Publisher : LPPM Universitas Islam 45 Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/piksel.v10i1.3183

Abstract

PT DENSO Indonesia currently has a helpdesk ticket system based on IBM Lotus Notes. The system is currently not being used optimally because it has limited features, depends on the platform provider, and the source code is difficult to develop. The company has also taken a policy this year not to continue the subscription process to the platform provider. The purpose of this study is to analyze the current business processes and propose a new system model that is computerized, as needed, reliable, and does not depend on a particular platform. The system was developed based on a website using the Extreme Programming (XP) method as a Software Development Life Cycle (SDLC), Unified Model Language (UML) notation as document design, and calculation of completion rate and time-based efficiency in measuring system effectiveness and efficiency. The website-based helpdesk ticketing system was successfully implemented as a new system model that runs independently and has easy-to-develop source code. The system also has a completion rate of 86% and a time-based efficiency of 0.00924 goal/sec based on a problem reporting scenario with 15 participants.
Container Infrastructure on Laravel to Improve Online Shop Sucianna Ghadati Rabiha; Achmad Fadhitya Muharram; Fahmi Anwar Kusuma; Hendrawan Sulistya; Eduard Pangestu Wonohardjo; Emny Harna Yossy
PIKSEL : Penelitian Ilmu Komputer Sistem Embedded and Logic Vol 11 No 2 (2023): September 2023
Publisher : LPPM Universitas Islam 45 Bekasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/piksel.v11i2.7229

Abstract

A laundry business is a business that operates laundry services or similar and is often used by the general public. The development of this business is quite fast, as many consider renting laundry to be more convenient. This rapid increase is inversely proportional to the evolution of companies in using technology as a means of digitizing their businesses. The digitization process can make it easier for business owners to manage, monitor, promote, and receive business reviews. One attempt to overcome this is to develop a web-based laundry management and publishing application using the Laravel framework and container infrastructure, with the aim of making business management and advertising easier for laundry entrepreneurs and customers to choose from to facilitate washing area. This study uses data collection techniques in the form of literature reviews, questionnaires and uses technologies to facilitate the development process such as the Laravel framework, MySQL, Google Maps API, and container and waterfall infrastructure as application development methods. The test technique used is black box. The result of the research is a web-based laundry application that conforms to the eight golden rules, has been tested by laundry owners and customers, and can achieve the research goals.
Co-Authors Achmad Fadhitya Muharram Annan Hutomo Putra Emny Harna Yossy Fahmi Anwar Kusuma Hendrawan Sulistya Sucianna Ghadati Rabiha