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All Journal Krisnadwipayana International Journal of Management Studies
Harry Indra Tjahyo
Universitas Krisnadwipayana
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Measuring Community Satisfaction in Local Authority: Important Satisfaction Analysis Dra. Budhi Suparningsih, SE, MM; Harry Indra Tjahyo; Suharto Suharto
KRISNADWIPAYANA INTERNATIONAL JOURNAL OF MANAGEMENT STUDIES Vol 1, No 1 (2021): Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (354.877 KB) | DOI: 10.35137/kijms.v1i1.721

Abstract

Local authority has the imperative rules to obtain community satisfaction through its performance. Quality services delivered to community driving prosperous local authority to delight community. Therefore, this research attempt to develop framework on community satisfaction through service quality dimensions. Important satisfaction analysis is deployed to measure community satisfaction towards service quality provided by local authority. The gap from this analysis enables to cater the level of importance and satisfaction of service quality provided by local authority. This method proposed in this study facilitates local authority to perform service excellence for the community.
The Effect of Placement and Competence on Employee Performance through Motivation as an Intervening Variable (Bank Case study, Mandiri Gandaria Branch) Jasmine Putri Dewi; Harry Indra Tjahyo; Bongsu Saragih
KRISNADWIPAYANA INTERNATIONAL JOURNAL OF MANAGEMENT STUDIES Vol 2, No 2 (2022): KIJMS : Krisnadwipayana International Journal of Management Studies
Publisher : Program Studi Magister Manajemen Universitas Krisnadwipayana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35137/kijms.v2i2.757

Abstract

This study aims to determine the effect of job placement and competence on employee performance with work motivation as an intervening variable at PT. Bank Mandiri Gandaria Branch. The sample used in this study were 100 employees who worked at the Gandaria branch office by using a questionnaire to collect data. The sampling technique used a saturated sample. Data analysis technique using path analysis produces validity, reliability, classical assumption test using multicollinearity test, path test and hypothesis testing. The results showed that the variable placement and competence have a significant effect on employee performance variables through indirect motivation, placement variables affect employee performance through motivation, competence variables affect employee performance through motivation. The placement variable has a direct effect on employee performance, the competence variable has a significant effect on employee performance.
Co-Authors Bongsu Saragih Dra. Budhi Suparningsih, SE, MM Jasmine Putri Dewi Suharto Suharto