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All Journal SIMBOL : Jurnal Administrasi Publik dan Pemerintahan Jurnal Ilmiah Ekotrans & Erudisi (JIEE)
Susiyanti Meilina
STISIP Imam Bonjol
Arts Decision Sciences, Operations Research & Management Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PELAYANAN PRIMA PADA PASIEN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI UNIT RAWAT INAP RUMAH SAKIT TENTARA (RST) DR. REKSODIWIRYO PADANG Berian Hariadi Tamon; Susiyanti Meilina
Jurnal Administrasi Publik dan Pemerintahan Vol. 1 No. 2 (2022): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (260.54 KB) | DOI: 10.55850/simbol.v1i2.13

Abstract

Tujuan dari penelitian ini adalah untuk (1) mengetahui pelaksanaan pelayanan prima Pada Pasien Pengguna Badan Penyelenggara Jaminan Sosial (BPJS) di Unit Rawat Inap Rumah Sakit Tentara Dr. Reksodiwiryo Padang. (2) Untuk mengetahui hasil pelaksanaan pelayanan prima (service excellence) terhadap kepuasan pasien rawat inap di Rumah Sakit Tentara Dr. Reksodiwiryo Padang. (3) untuk mengetahui kendala – kendala yang menghambat dalam pelaksanaan pelayanan prima pada pasien rawat inap Pengguna Badan Penyelenggara Jaminan Sosial (BPJS) di Unit Rawat Inap Rumah Sakit Tentara Dr. Reksodiwiryo Padang. Dalam penelitian ini peneliti menggunaka metode deskriptif dengan pendekatan kualitatif, jenis ini berupaya menggambarkan kejadian atau fenomena sesuai dengan apa yang terjadi di lapangan, dimana data yang dihasilkan berupa kata-kata tertulis dari orang-orang dan perilaku yang dapat diamati. yaitu mengumpulkan data sebanyak-banyaknya mengenai faktor yang menjadi fokus peneliti, hal ini sangat relevan dengan judul penelitian yang berdasarkan fenomena yang terjadi di lapangan yang tidak mengumpulkan data saja tetapi juga menganalisa data yang telah diperoleh tersebut. Dari hasil penelitian yang telah dilakukan di RST Dr. Reksodiwiryo Padang mengenai pelayanan prima pada pasien pengguna BPJS, peneliti dapat menyimpulkan hal-hal sebagai berikut: (1) Pelayanan prima pada pasien pengguna BPJS di RST Dr. Reksodiwiryo Padang telah berjalan dengan baik dengan landasan Standar Operasional Pelayanan (SOP) yang ada. (2) Kendala-kendala yang masih dihadapi dalam mewujudkan pelayanan prima terhadap pasien dengan jaminan BPJS di RST Dr. Reksodiwiryo Padang adalah alur yang terlalu panjang yang harus dilalui pasien, kurangnya pengontrolan fasilitas kerumahtanggaan. Kata kunci: Pelayanan Prima
Pengaruh Transparansi Dan Akuntabilitas Terhadap Kualitas Pelayanan Publik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Solok Selatan yesil yulia andika; Rizki Afri Mulia; Susiyanti Meilina
Jurnal Administrasi Publik dan Pemerintahan Vol. 2 No. 2 (2023): SIMBOL : Jurnal Administrasi dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v2i2.83

Abstract

The purpose of this study was to determine: (1) To determine the effect of transparency on service quality, (2) To determine the effect of accountability on service quality, (3) To determine the effect of transparency and accountability simultaneously on service quality. The research method used is a quantitative research method based on the philosophy of positivism. In this study, the population is MSME actors in South Solok Regency. The types and sources of data used in this study are primary data obtained from questionnaires distributed to a sample of MSME actors. The analysis used in this study is multiple linear regression analysis, namely transparency (X1), accountability (X2) and service quality (Y). The Effect of Simultaneous Transparency and Accountability on Service Quality at the Investment and One Stop Service Office of South Solok Regency, obtained the Fcount value of 229.390 with a probability value (sig) = 0.000. The value of Fcount 229,390>Ftable 3,093, and the value of sig. smaller than the probability value of 0.05 or the value of 0.000 <0.05; then the hypothesis is accepted, meaning that transparency (X1) and accountability (X2) simultaneously contribute significantly to service quality at the Investment and One-Stop Integrated Service Office of South Solok Regency (Y).
A Literature Review on the Impact of Legal Reforms on Administrative Efficiency in Local Governments Wahyu Pramono; Berian Hariadi; Rizki Afri Mulia; Rianda Prima Putri; Susiyanti Meilina; Suryaningsih Suryaningsih
Jurnal Ilmiah Ekotrans & Erudisi Vol. 4 No. 1 (2024): June 2024
Publisher : LPPM Universitas Ekasakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69989/xavgc910

Abstract

This research paper offers an extensive literature review concerning the effects of legal alterations on the operational efficiency of municipal administrations. Despite implementing numerous legislative modifications to improve administrative efficacy, many local governing bodies encounter obstacles such as bureaucratic procedures, corruption, and insufficient institutional capabilities. Successful instances in nations like South Korea and Singapore underscore the significance of digitalization within public administration and unwavering political dedication in overcoming these hindrances and bolstering transparency. Conversely, in regions such as India and various African countries, obstacles like institutional shortcomings and widespread corruption hinder the effectiveness of reform initiatives. Critical elements for the success of such reforms encompass institutional capacity, political backing, and the integration of information and communication technologies. Public involvement and the effective management of bureaucratic opposition are also paramount. This analysis furnishes valuable insights for policymakers and scholars aiming to devise and execute more effective legal reforms. Policy recommendations entail continual training for governmental officials, persistent political dedication, and customized strategies tailored to local reform implementation obstacles.
Co-Authors Berian Hariadi Berian Hariadi Tamon Rianda Prima Putri Rizki Afri Mulia Suryaningsih Suryaningsih Wahyu Pramono yesil yulia andika