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Susiyanti Meilina
STISIP Imam Bonjol
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PELAYANAN PRIMA PADA PASIEN PENGGUNA BADAN PENYELENGGARA JAMINAN SOSIAL (BPJS) DI UNIT RAWAT INAP RUMAH SAKIT TENTARA (RST) DR. REKSODIWIRYO PADANG Berian Hariadi Tamon; Susiyanti Meilina
Jurnal Administrasi Publik dan Pemerintahan Vol. 1 No. 2 (2022): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (260.54 KB) | DOI: 10.55850/simbol.v1i2.13

Abstract

Tujuan dari penelitian ini adalah untuk (1) mengetahui pelaksanaan pelayanan prima Pada Pasien Pengguna Badan Penyelenggara Jaminan Sosial (BPJS) di Unit Rawat Inap Rumah Sakit Tentara Dr. Reksodiwiryo Padang. (2) Untuk mengetahui hasil pelaksanaan pelayanan prima (service excellence) terhadap kepuasan pasien rawat inap di Rumah Sakit Tentara Dr. Reksodiwiryo Padang. (3) untuk mengetahui kendala – kendala yang menghambat dalam pelaksanaan pelayanan prima pada pasien rawat inap Pengguna Badan Penyelenggara Jaminan Sosial (BPJS) di Unit Rawat Inap Rumah Sakit Tentara Dr. Reksodiwiryo Padang. Dalam penelitian ini peneliti menggunaka metode deskriptif dengan pendekatan kualitatif, jenis ini berupaya menggambarkan kejadian atau fenomena sesuai dengan apa yang terjadi di lapangan, dimana data yang dihasilkan berupa kata-kata tertulis dari orang-orang dan perilaku yang dapat diamati. yaitu mengumpulkan data sebanyak-banyaknya mengenai faktor yang menjadi fokus peneliti, hal ini sangat relevan dengan judul penelitian yang berdasarkan fenomena yang terjadi di lapangan yang tidak mengumpulkan data saja tetapi juga menganalisa data yang telah diperoleh tersebut. Dari hasil penelitian yang telah dilakukan di RST Dr. Reksodiwiryo Padang mengenai pelayanan prima pada pasien pengguna BPJS, peneliti dapat menyimpulkan hal-hal sebagai berikut: (1) Pelayanan prima pada pasien pengguna BPJS di RST Dr. Reksodiwiryo Padang telah berjalan dengan baik dengan landasan Standar Operasional Pelayanan (SOP) yang ada. (2) Kendala-kendala yang masih dihadapi dalam mewujudkan pelayanan prima terhadap pasien dengan jaminan BPJS di RST Dr. Reksodiwiryo Padang adalah alur yang terlalu panjang yang harus dilalui pasien, kurangnya pengontrolan fasilitas kerumahtanggaan. Kata kunci: Pelayanan Prima
Pengaruh Transparansi Dan Akuntabilitas Terhadap Kualitas Pelayanan Publik Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kabupaten Solok Selatan yesil yulia andika; Rizki Afri Mulia; Susiyanti Meilina
Jurnal Administrasi Publik dan Pemerintahan Vol. 2 No. 2 (2023): SIMBOL : Jurnal Administrasi dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v2i2.83

Abstract

The purpose of this study was to determine: (1) To determine the effect of transparency on service quality, (2) To determine the effect of accountability on service quality, (3) To determine the effect of transparency and accountability simultaneously on service quality. The research method used is a quantitative research method based on the philosophy of positivism. In this study, the population is MSME actors in South Solok Regency. The types and sources of data used in this study are primary data obtained from questionnaires distributed to a sample of MSME actors. The analysis used in this study is multiple linear regression analysis, namely transparency (X1), accountability (X2) and service quality (Y). The Effect of Simultaneous Transparency and Accountability on Service Quality at the Investment and One Stop Service Office of South Solok Regency, obtained the Fcount value of 229.390 with a probability value (sig) = 0.000. The value of Fcount 229,390>Ftable 3,093, and the value of sig. smaller than the probability value of 0.05 or the value of 0.000 <0.05; then the hypothesis is accepted, meaning that transparency (X1) and accountability (X2) simultaneously contribute significantly to service quality at the Investment and One-Stop Integrated Service Office of South Solok Regency (Y).
One Decade of Social Forestry Research in Indonesia (2015–2025): A Bibliometric Analysis Suryaningsih; Susiyanti Meilina; Berian Hariadi; Rianda Prima Putri
Jurnal Administrasi Publik dan Pemerintahan Vol. 5 No. 1 (2026): SIMBOL : Jurnal Administrasi Publik dan Pemerintahan
Publisher : LPPM STISIP IMAM BONJOL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55850/simbol.v5i1.388

Abstract

Social forestry in Indonesia has gained increasing scholarly attention as a governance approach for reconciling forest conservation with community rights, livelihood improvement, and sustainable rural development. This study maps the evolution of Indonesian social forestry research and examines how a national priority program aligns with scholarly trends through a bibliometric approach. Using a PRISMA-informed workflow, we identified and screened records and analyzed 176 Scopus-indexed journal articles (2015–2025) with Bibliometrix/Biblioshiny and VOSviewer. We assessed annual scientific production, leading contributors (authors, institutions, and countries), collaboration structures, and thematic development via co-occurrence networks, three-field plots, and thematic mapping. Results show strong publication growth, accelerating in the late 2010s and peaking in the early 2020s. Knowledge production is highly concentrated in Indonesia (402 country contributions; 75.14%), with selective international engagement from Australia, Japan, the United States, and the United Kingdom. Core contributors include Maryudi A (16) and Sahide MAK (14), while leading affiliations cluster in Indonesian universities, particularly IPB University, Universitas Gadjah Mada, and Hasanuddin University. The thematic core centers on Indonesia–social forestry–forest management and community forestry, supported by strands on agroforestry, sustainability, governance, policy implementation, and livelihoods. Collaboration is substantial (mean 4.74 co-authors/document; 33.52% international co-authorship). Key gaps include limited integration of politico-bureaucratic and Indigenous dimensions, weak conceptual bridging from place-based land-use studies, and underdeveloped links to climate–carbon and commodity-livelihood agendas. Limitations include Scopus-only coverage.
Co-Authors Berian Hariadi Berian Hariadi Tamon Rianda Prima Putri Rizki Afri Mulia Suryaningsih yesil yulia andika