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Widiati

Fakultas Ilmu Administrasi, Universitas Achmad Yani Banjarmasin

Author-ID : 5348706

Social Sciences

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STANDAR PELAYANAN PEMBUATAN E-KTP DI KANTOR KECAMATAN BATI-BATI (BERDASARKAN PERATURAN BUPATI NOMOR 29 TAHUN 2018) Widiati Widiati
Jurnal PubBis Vol 4 No 2 (2020)
Publisher : stiatabalong.ac.id

The KTP-making service is one example of a form of public service provided by government officials. In this study, the aim of this research is to find out the service standards for making E-KTP at the Bati-Bati District Office, in terms of the aspects of service time, service fees / rates, facilities and infrastructure or service facilities, competence of service providers and number of service implementers. This study used a qualitative approach to descriptive research, and the data collection techniques used in this study were observation, interviews, questionnaires and documentation. Whereas for the analysis of the data used is using an Interactive Analysis Model. Based on the results of research and discussion, it shows that the standard of service for making E-KTP at the Bati-Bati District Office of Tanah Laut Regency is running well, with the final percentage value of research results of 80.6%. This result was obtained based on 5 aspects, namely the aspect of the service period was included in the good category as much as 67%, the cost / tariff aspect of the service was included in the very good category as much as 95%, the aspect of facilities and infrastructure or service facilities was in the good category as much as 77%, the aspect of competence service providers included in the good category as much as 78%, and aspects of the number of service providers included in the excellent category as much as 86%. With the overall results showing a good percentage, it is necessary to have consistency to continue to provide excellent service and improve the quality of service from all aspects in making E-KTP at the Bati-Bati District Office, Tanah Laut Regency. Keywords: Service Standards, e-KTP, Perbub

KUALITAS PELAYANAN KREDIT PEMILIKAN RUMAH (KPR) SUBSIDI PT. BANK TABUNGAN NEGARA (PERSERO) TBK. KANTOR CABANG BANJARBARU WIDIATI Widiati WIDIATI
Jurnal PubBis Vol 6 No 1 (2022)
Publisher : stiatabalong.ac.id

ABSTRACT Public service is one of the manifestations of the function of the state apparatus as a public servant or citizen. This research is intended to improve the quality of public services, especially in the Subsidized Home Ownership Credit (KPR) Service of PT. State Savings Bank (Persero) Banjarbaru Branch Office. The research method used in this study is a qualitative descriptive method and a data mining tool in the form of a questionnaire/questionnaire, interviews for primary data and observations and documentaries as secondary data. The informants in this study were 50 customers who were respondents in this study, and 3 credit service staff consisting of 1 Loan Service staff and 2 Loan Officer staff. The results of the research on the tangible dimension obtained a score of 48.8% (not good), the responsiveness dimension obtained a score of 54% (good enough). The dimensions of service quality that are declared good according to the interpretation of the data in service quality are in the dimensions of reliability 64% (good), assurance dimensions 70% (good), and empathy dimensions 61.4% (good). Overall, the calculation of dimensions obtained a percentage of 59.64% included in the good category seen from the interpretation of data in service quality.

EFEKTIVITAS PELAKSANAAN PROGRAM BANTUAN PANGAN NON TUNAI SEBAGAI UPAYA PENANGANAN FAKIR MISKIN DI DESA PANYIPATAN KECAMATAN PANYIPATAN KABUPATEN TANAH LAUT Widiati
Jurnal PubBis Vol 7 No 1 (2023)
Publisher : stiatabalong.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35722/jurnalpubbis.v7i1.724

The Non-Cash Food Assistance Program or (BPNT) is a social program organized by the government for underprivileged communities, Non-Cash Food Assistance (BPNT) is distributed in the form of non-cash or electronic money where this assistance can only be used to buy food in e-Warong. The purpose of this study was to determine the Effectiveness of the Implementation of the Non-Cash Food Assistance Program as an effort to deal with the poor in Panyipatan Village, Panyipatan subdistrict, Tanah Laut Regency. This study uses a qualitative descriptive method and to collect data using interviews for primary data and observation and documentation as secondary data. Informants selected in this study used a purposive technique or technique with a purpose, totaling 12 people consisting of 3 (three) men and 9 (nine) women. This study uses 5 indicators, namely program understanding, target accuracy, timeliness, goal achievement and real change. The research results from indicators (1) program understanding, in the Panyipatan community the BPNT program can be said to be good, but on the other hand in indicators (2) target accuracy and indicators (3) timeliness, there are still things that need to be improved in this program, for indicators (4) to achieve the goal, the current BPNT program has been realized and implemented well. and finally indicator (5) real change, the impact felt by the community (Beneficiary Families) is greatly assisted, especially in terms of daily food needs so that it can provide balanced nutrition to (Beneficiary Families) and reduce excessive expenditure burdens. Keywords: Effectiveness, BPNT implementation, Handling the Poor

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