Article Per Year (5 Year)
p-Index From 2021 - 2026
0
P-Index
This Author published in this journals
All Journal Journal of Accounting and Finance Management (JAFM)
Erna Andajani
University Surabaya, East Java, Indonesia
Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Design, Development and Implementation Sop With Service Blueprint, K Pharmacy in Surabaya Yessica Anggraini Sutanto; Erna Andajani
Journal of Accounting and Finance Management Vol. 1 No. 3 (2020): Journal of Accounting and Finance Management (July-August 2020)
Publisher : DINASTI RESEARCH

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (715.147 KB) | DOI: 10.38035/jafm.v1i1.18

Abstract

Background of this study is due to the absence Standard Operation Procedure (SOP) in K Pharmacy, can operational chaos. Solving these problems can be done by using the service blueprint, to find out the error process. This research not only designed, but also developed and implemented Standard Operation Procedure (SOP) and Service Blueprint. This type of research is applied research with descriptive qualitative methods. The technique of collecting data this study using purposive sampling technique. The methods collection data of this study were observation and depth interview. This research design used iterative process (exploration, creation, reflection and implementation). The result of this study are need to implement an electronic medical record system when doing assessments, implementing an inventory management system, providing a queue serial number of customers, and implementing an electronic cash register system
Co-Authors Yessica Anggraini Sutanto