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All Journal Journal Of Information System And Artificial Intelligence
Clariza Risanti
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Computer Science & IT Decision Sciences, Operations Research & Management Electrical & Electronics Engineering

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Analisis Kualitas Layanan E-Government Dispendukcapil Surabaya Menggunakan E-GovQual dan Importance Performance Analysis Indira Setia Amalia; Clariza Risanti; Rivaldo Hadi Winata; Helmy Kurniawan
Journal Of Information System And Artificial Intelligence Vol. 2 No. 2 (2022): Journal of Information System and Artificial Intelligence Vol II, No II Mei 202
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (276.508 KB) | DOI: 10.26486/jisai.v2i2.81

Abstract

The use of E-Government became one of the utilization of information and communication technology as a support of government administration to improve the effectiveness, efficiency, accountability, and transparency of government and improve public services. One of the public services that is often encountered is about population. Surabaya City is one of the cities that implements E-Government in population and civil registration matters. E-Government services in the form of the Surabaya Dispendukcapil website will be measured using the E-GovQual method and Importance Performance Analysis to measure service quality and determine the service quality of the Surabaya Dispendukcapil. Result from this research shows the value of the level of conformity is 79.04% it is means that Surabaya Dispendukcapil still cannot meet user expectation with the results of the quadrant on the IPA showing the main priority on the design attribute (CAI4) and the search attribute (EU2).
Analisis Tingkat Kematangan Layanan dan Produktivitas SDM Menggunakan COBIT 4.1 (Studi Kasus: UPT-TIK UPN “Veteran” Jawa Timur) Clariza Risanti
Journal Of Information System And Artificial Intelligence Vol. 3 No. 2 (2023): Vol. 3 No. 2 (2023): Journal of Information System and Artificial Intelligence
Publisher : Universitas Mercu Buana Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26486/jisai.v3i2.90

Abstract

UPT-TIK is a technical service unit at UPN "Veteran" East Java which has a service function in the field of Information and Communication Technology (ICT) to all work units, including lecturer staff, employees, students and services to the general public. The Covid-19 pandemic has caused many activities at UPN "Veteran" East Java to be switched online. To carry out activities online, assistance is needed from an information system that can process activities online. UPT-TIK as a technical service unit that serves in the field of Information and Communication Technology plays a large role in this matter to be able to provide services through information systems optimally. So it is important for UPT-TIK to be able to maximize the productivity and services of existing human resources. So in this study, measurement of the maturity level of services and productivity of human resources at UPT-TIK was carried out. The research was conducted by conducting a literature study, determining business goals, interviews, and analyzing and calculating the maturity level results with the framework used, namely COBIT 4.1.
Co-Authors Helmy Kurniawan Indira Setia Amalia Rivaldo Hadi Winata