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All Journal Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Journal of Social Research
Lativa Hartiningtyas
Universitas Islam Negeri Sayyid Ali Rahmatullah Tulungagung
Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences

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Pengaruh Pandemi Covid-19 Terhadap Profitabilitas dan Likuiditas Pt Bank Muamalat Indonesia, Tbk (Studi Kasus Bank Muamalat KCP Tulungagung) Siti Miftakul Isma; Lativa Hartiningtyas
Journal of Social Research Vol. 1 No. 9 (2022): Journal Of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.502 KB) | DOI: 10.55324/josr.v1i9.188

Abstract

Latar Belakang : Penelitian ini dilatarbelakangi oleh tingkat profitabilitas dan likuiditas bank yang terdampak oleh adanya Pandemi Covid-19 ditandai oleh penurunan laba dan likuiditas beberapa perbankan. Tujuan : Penelitian ini bertujuan untuk mengetahui dampak pandemi Covid-19, cara yang diterapkan, kendala yang dihadapi, solusi yang diterapkan dan strategi untuk meningkatkan profitabilitas dan likuiditas Bank Muamalat KCP Tulungagung. Metode : Pendekatan yang digunakan adalah pendekatan kualitatif dengan jenis penelitian studi kasus. Hasil : Hasil dari penelitian ini adalah cara yang diterapkan Bank Muamalat KCP Tulungagung untuk mempertahankan tingkat profitabilitas dan likuiditasnya selama pandemi Covid-19 adalah dengan melakukan restrukturisasi pembiayaan, digital banking, dan perubahan orientasi bisnis. Kesimpulan : Kesimpulannya, pandemi Covid-19 berpengaruh terhadap profitabilitas dan likuiditas Bank Muamalat KCP Tulungagung yang ditandai pada perbedaan jumlah nasabah.
Pengaruh Kualitas Pelayanan dan Harga terhadap Loyalitas Pelanggan pada Graha Air Minum Isi Ulang Tirta Segah Trenggalek Melalui Kepuasan Pelanggan Tony Prastyo Budi; Lativa Hartiningtyas
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 1 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i1.2939

Abstract

In order to boost customer satisfaction and loyalty, Indonesia's free market forces business owners to raise prices and service quality. At Graha Air Refill Tirta Segah Trenggalek, This study uses customer satisfaction as an intervention to determine the relationship between price, service quality, and customer loyalty. This study, which took a quantitative approach, utilized associative research. The people who bought Graha Water Refill Tirta Segah Trenggalek were the people in this study, and 100 samples were taken from them. The sampling was done using purposeful sampling, and the research time was from Agust to September 2022. For data collection, a Google Form-based online questionnaire was utilized. According to the findings of this study, price has a positive and significant impact on customer loyalty, service quality has a positive and significant impact on customer satisfaction, and service quality does not have a significant impact on customer loyalty. Price also has a positive and significant impact on customer loyalty, customer satisfaction has a positive and significant impact on customer loyalty, and service quality does not have a significant impact on customer loyalty. cost through client steadfastness and customer loyalty at Graha Air Top off Tirta Segah Trenggalek. Keywords: Price; quality of service; customer satisfaction; and repeat business
Co-Authors Siti Miftakul Isma Tony Prastyo Budi