Sudharto P Hadi
Departement of Business Administration, Universitas Diponegoro, Jl. Prof. Sudarto, SH, Tembalang, Semarang, Indonesia 50275

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Pengaruh Persepsi Harga, Brand Image, dan Electronic Word Of Mouth (E-Wom) terhadap Keputusan Pembelian (Studi Pada Konsumen Emina Cosmetics di Kota Semarang) Araafiona Chandra Kusuma; Sari Listyorini; Sudharto P Hadi
Jurnal Ilmu Administrasi Bisnis Vol 11, No 1 (2022)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (172.032 KB) | DOI: 10.14710/jiab.2022.33528

Abstract

The tight competition in the cosmetic industry caused Emina Cosmetics sales in 2019-2020 to decline. Especially in make-up products that experienced the most significant decline. Price perception, brand image, and e-WOM are suspected as factors that can influence purchasing decisions. This study aims to determine the effect of price perception, brand image and electronic word of mouth on purchasing decisions of Emina Cosmetics in Semarang City. This type of research is explanatory research with sampling technique using non-probability sampling technique and purposive sampling method. Collecting data using a questionnaire via google form. The sample in this study amounted to 100 consumers of Emina Cosmetics in the city of Semarang. This study uses the help of Microsoft Excel and SPSS for windows version 25.0 to test the validity, reliability test, correlation coefficient test, coefficient of determination, simple and multiple regression analysis, then test significance (t test and F test). The results of this study indicate that the price perception variable (X1), the brand image variable (X2) and the electronic word of mouth variable (X3) can simultaneously have a significant, strong and positive influence on the purchasing decision variable (Y). Simultaneous calculation of price perception has the greatest influence on purchasing decisions. Partially, price perception contributes 44.1% to purchasing decisions, brand image contributes 39.9% to purchasing decisions, while electronic word of mouth contributes 38.7% to purchase decisions. Then simultaneously price perception, brand image, and electronic word of mouth contributed 54.8% to purchasing decisions. It is recommended that Emina Cosmetics provide good quality at affordable prices. Next, innovate to develop and improve the product's brand image. Finally, Emina also needs to improve a fast response to negative reviews from consumers.
Pengaruh Kualitas Pelayanan dan Harga terhadap Kepuasan Pelanggan Pengguna Jasa Transportasi Online Maxim di Kota Semarang Ridha Ashka Tsalisa; Sudharto P Hadi; Dinalestari Purbawati
Jurnal Ilmu Administrasi Bisnis Vol 11, No 4 (2022)
Publisher : Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jiab.2022.35970

Abstract

In Semarang City, the use of public transportation is deemed inadequate and often the services provided are not a solution in terms of effectiveness and time efficiency. So that, online taxi transportation services in the city of Semarang are an option even though they are considered a little more expensive, and are considered capable of providing more service because they are not bound by routes and 24-hour service hours. Maxim is a Russian online transportation service provider that has entered and developed in Indonesia since 2018 by offering prices that tend to be cheaper than Gojek or Grab. From 2018 to early 2020, the growth in the number of Maxim users has increased to 31 times a year. This study aims to determine the effect of service quality and price on customer satisfaction of Maxim users. This type of research is explanatory research, with sampling using a non-probability sampling approach and purposive sampling technique. The data collection technique used a questionnaire in the form of a google form aimed at users of Maxim online transportation services in the city of Semarang. Respondents in this study amounted to 100 respondents. The data analysis technique used is regression analysis using SPSS version 25 software. The results conclude that service quality has a positive and significant effect on customer satisfaction, price has a positive and significant effect on customer satisfaction, and service quality and price have a significant effect together (simultaneous) on customer satisfaction of Maxim online transportation service users in Semarang City.Di Kota Semarang penggunaan transportasi umum dirasa belum memadai dan seringkali layanan yang diberikan tidak menjadi solusi dalam hal efektifitas dan efisiensi waktu. Sehingga jasa transportasi ojek online di Kota Semarang menjadi pilihan walau dirasa sedikit lebih mahal, dan dipandang mampu memberikan pelayanan yang lebih karena tidak terikat oleh rute dan jam pelayanan yang 24 jam. Maxim merupakan perusahaan penyedia jasa transportasi online Rusia yang masuk dan berkembang di Indonesia sejak tahun 2018 dengan menawarkan harga yang cenderung lebih murah dibandingkan Gojek atau Grab. Sejak tahun 2018 hingga awal tahun 2020, pertumbuhan jumlah pengguna Maxim mengalami kenaikan mencapai 31 kali dalam setahun. Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan dan harga terhadap kepuasan pelanggan pengguna Maxim. Tipe penelitian ini adalah explanatory research, dengan pengambilan sampel menggunakan pendekatan non-probability sampling dan teknik purposive sampling. Teknik pengambilan data menggunakan kuesioner dalam bentuk google form yang ditujukan pada pengguna jasa transportasi online Maxim di Kota Semarang. Responden dalam penelitian ini berjumlah 100 orang responden. Teknik analisis data yang digunakan adalah analisis regresi dengan menggunakan bantuan software SPSS versi 25. Hasil penelitian menyimpulkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan, harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan, serta kualitas pelayanan dan harga berpengaruh signifikan secara bersama-sama (simultan) terhadap kepuasan pelanggan pengguna jasa transportasi online Maxim di Kota Semarang.