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KNOWLEDGE MANAGEMENT FOR QUALITY ASSURANCE INNOVATION IN THE OPERATIONS QUALITY ASSURANCE DIVISION OF BANK BAKTI KARYA PURNA Patritius Joko; Jann Hidajat Tjakraatmadja
Jurnal Manajemen dan Kewirausahaan Vol. 24 No. 2 (2022): SEPTEMBER 2022
Publisher : Management Study Program, Faculty of Business and Economics, Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (937.178 KB) | DOI: 10.9744/jmk.24.2.138-158

Abstract

Bank Bakti Karya Purna was a pseudonym for a real bank in Indonesia. As the bank continued to expand, the operational function needs to enhance its capability to keep up. Accordingly, the Operations Quality Assurance division (Ops QA) was expected to innovate to redefine its role, whereby, in addition to its traditional role as Inspector, the organization has to assume two other roles of Guardian and Preventive Control Agent. This research was intended to assist Ops QA to meet management expectations. To overcome the knowledge and capability gaps discovered, this research proposed a knowledge management solution that provides actionable items within three knowledge management components of people, process, and technology to enable the innovation to achieve the Ops QA objectives.
Gamification in Education: Enhancing Leadership Skills among Entrepreneurship Students Hendarsyah Aditya Saptari; Jann Hidajat Tjakraatmadja; Donald Crestofel Lantu
International Journal of Management, Entrepreneurship, Social Science and Humanities Vol. 7 No. 2 (2024): January - June Issue
Publisher : Research Synergy Foundation

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/ijmesh.v7i2.2148

Abstract

In the rapidly changing world of entrepreneurship, where innovation and adaptability are paramount, traditional paradigms of education increasingly fail to equip students with the necessary leadership skills to navigate and succeed in complex business environments. This paper examines the impact of gamification on enhancing leadership skills among entrepreneurship students by employing a systematic literature review to sift through 5612 articles, ultimately focusing on 78 that met stringent criteria for relevance and quality. The methodology highlighted an extensive analysis across various educational and professional settings, illustrating gamification's effectiveness in boosting engagement, motivation, learning outcomes, and the acquisition of leadership competencies. Studies within the scope from 2019 to 2024 demonstrated gamification’s role in transcending traditional educational methods, thereby enriching the learning experience and preparing students for practical leadership challenges in entrepreneurship. The findings suggest that gamification not only enhances educational engagement and outcomes but also plays a crucial role in skill development, particularly those pertinent to leadership in an entrepreneurial context. Themes such as user experience, social and behavioral change, technology integration, and contextual adaptation have emerged as critical to the success of gamified learning approaches. By linking theoretical knowledge with practical application, gamification presents a promising avenue for developing the next generation of entrepreneurial leaders. This study significantly contributes to the theoretical framework on educational gamification by empirically demonstrating how ramified elements can effectively bridge the gap between theoretical leadership concepts and their practical application in real-world entrepreneurial scenarios, thereby providing a robust foundation for future research and practice in educational design and leadership development.