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All Journal International Journal of Tourism and Hospitality in Asia Pasific
Manayer Shuaib
Kuwait University
Humanities

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Nestle, A Staple Brand in Everyone's Life: A Case Study on Brand Loyalty Tanisha Shi Lin Sia; Pei Ju Teh; Wen Hui Teng; Tengku Awatif Munirah; Noura Almutairi; Manayer Shuaib
International Journal of Tourism and Hospitality in Asia Pasific Vol 5, No 2 (2022): June 2022
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/ijthap.v5i2.1586

Abstract

Nestle is one of the leading food companies in the world. We aim to investigate how product quality, brand name, advertisement, and product price influence customer loyalty. We tested our hypotheses by examining 100 Malaysian consumers. We found that product quality and advertisement are positively related to customer loyalty. We also identify that advertisement is the most significant factor influencing customer loyalty. Given that advertisement is the most significant factor influencing customer loyalty, we conducted another survey in Kuwait to determine which advertisements influence consumer behavior, in which a total of 175 Kuwait consumers participated. The findings show consumer behavior is primarily impacted by TV advertisements and celebrity endorsements in their brand preference. The main reason for preferring Nestle products is their high product quality and advertising. Thus, Nestle is recommended to maintain its high quality and deal with celebrities for its advertisements to retain brand loyalty. Keywords: Advertising, Celebrity Endorsements, Customer Behaviour, Customer Loyalty, Product Quality, Purchase Decision.
Co-Authors Noura Almutairi Pei Ju Teh Tanisha Shi Lin Sia Tengku Awatif Munirah Wen Hui Teng