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PENGARUH RANTAI PENAWARAN TERHADAP KEPUASAN KONSUMEN PADA CV MULTI MANDIRI ANUGERAH PRATAMA MEDAN KUANDI ,; NICHOLAS .
JURNAL ILMIAH KOHESI Vol 3 No 3 (2019): JURNAL ILMIAH KOHESI
Publisher : LP2MTBM MAKARIOZ

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Abstract

CV Multi Mandiri Award Pretama Medan is a company that moves in the field of aluminum processing has an unfavourable supply chain system and always obtains raw materials that do not match the needs of its products, so that the company's ability to emnerap the flexibility of demand has not been applied well, besides, the relationship customer process has not been carried out well, so the products produced are still not in line with the consumer's expectations. As a result consumers feel dissatisfied when using the products of the CV Multi Mandiri Pretama and switching to using products from rival companies. This study aimed to find out whether improving the quality of the supply chain through the flexibility of demand, placement and customer relationships processes has a positive and significant impact on consumer satisfaction using by product at the CV Multi Mandiri Pretama Medan. The analysis of the data on this study used validity and reliability tests, double linear regression analysis and hypothetical tests, where the population in this study was a consumer CV Multi Mandiri Pratama of 750 people, whereas the method of withdrawal of the sample on this study used simple random sampling calculated using the slovin formula which in the end the number of successful samples was drawn by 40 consumers. The results of this study state that in a sense of demand flexibility and customer relationships processes have a positive and significant influence on consumer satisfaction using by product at CV Multi Mandiri Award Pretama Medan, whereas partially only variable roses customer relationships have a positive and significant influence on consumer satisfaction using by product at CV Multi Mandiri Award Pretama Medan
PENGARUH STRESS PADA MOTIVASI PEGAWAI DI CINTA BUDAYA MEDAN KUANDI ,; NICHOLAS .
JURNAL ILMIAH MAKSITEK Vol 5 No 2 (2020): JURNAL ILMIAH MAKSITEK
Publisher : LP2MTBM MAKARIOZ

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Abstract

Citra Budaya Medan is one of the institutions under the auspices of the education and culture department of the North Sumatra Province, where this institution has a duty and responsibility in introducing the culture and tourism that da in the North Sumatra Province in general and in particular the culture of the City of Medan. In carrying out his duties, in the Citra Budaya Medan made a high procedure and workload on each of its officers in order to attract tourists to visit Medan City as well as to the North Sumatra Province. In addition, there is a very heavy task for the officers in the Field Cultural Citra in introducing the culture that exists in the North Sumatra province to other country, where the burden of this task is not easy, thus increasing the stress of the officers about the target of the work to be realized. This situation greatly influenced the motivation of the officers in achieving the target of work to be completed, which is for the number of tourists to increase and the culture that exists in the North Sumatra Province is not only known throughout Indonesia, but also in other country, where in reality there is no arts and culture of the North Sumatra Province known to the People of other country. The data analysis on this study used validity and reliability tests, simple linear regression analysis and hypothetical tests, such as determination coefficients and t-tests, where the population in this study was a consumer of 41 Cinta Budaya's employees, whereas the method of sample withdrawal on this study used a census method whose sample numbered 41 people. The results of this study state that the work stress variable has an insignificant effect on the motivation decisions of officers in performing their duties in the Citra Budaay Medan.