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I Wayan Astawa
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

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PERANAN CUSTOMER SERVICE DALAM MENINGKATKAN KEPUASAN PELANGGAN I Wayan Astawa
Majalah Ilmiah Widyacakra Vol 1 No 01 (2018): Majalah Ilmiah Widyacakra
Publisher : STIE BIITM

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In the current era of Globalization, the role of inter-sesame communication is necessary in the business world, in order to establish a good relationship, be it between superiors and subordinates, subordinates with superiors as well as between employees with customers or costomers, especially in the modern times. Bali is famous for its well-known culture and tourism all over the world. Along with the development of business in Bali, the role of the virtual world that the Internet is very supportive of these developments. The internet is very telling without looking geographically. Business connection or internet service is growing rapidly. Price competition, service, and supprortpun increasingly tight. In Bali unlike a few years ago, it is currently reatif easy to get internet access. Starting from the bandwidth / data transfer of the smallest to the unlimited, ranging from the Wireleess / wifi, mobile phone network, and using telephone line. Even now there are many places to eat / restaurants, malls, and so on, which provides Hot Spot free or paid internet access. The role of Customer Service is the actions performed in providing services to customers and prospects. For that Customer Service must have the ability, patience, reliability, look good and neat, be friendly, and able to communicate well to create a good relationship with customers. All that can be done by showing a high passion and show attitude always ready to provide the best service to the customer.
PENGARUH BIAYA PRODUKSI DAN JUMLAH PENJUALAN TERHADAP KEUNTUNGAN DI CV DEVINA LIVING DENPASAR I Wayan Astawa; I Gede Bayu Kurniawan
Majalah Ilmiah Widyacakra Vol 3 No 2 (2020): Majalah ilmiah Widyacakra
Publisher : STIE BIITM

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ABSTRACTThe tittle research is Influence of Production Cost and Total Sales to Profit at CV. Devina LivingDenpasar. Costs arising from the acquisition or processing of a product or service will affect theselling price of the product concerned. The selling price of the product or service will affect theamount of sales of the product or service in question. The ability of companies in determining theright cost of production will affect the rate of profit earned, the greater the amount of salesobtained the greater the profits. The purpose of this study is to determine the effect of productioncosts and the amount of sales on profits in the CV. Devina Living Denpasar. Sources of dataused are primary and secondary data. Data in analysis by using computer program SPSS forWindows ver 22. Methods of data collection in this study using interviewing techniques anddocumentation studies, by recording documents - documents owned CV. Devina Living. Dataanalysis technique using multiple regression analysis. The results obtained from the statisticalanalysis showed that the magnitude of the effect of production costs and the amount of sales onprofits in the CV. Devina Living is 88.5%, by testing the hypothesis using t-test, with the resultthat variable of production cost (X1) have significant effect with t-result equal to -3,077 and sig0,005 to variable of profit (Y) and variable of sales amount (X2 ) had significant effect with tresult of 5,284 and sig 0,000 toward profit variable (Y).
PENGARUH PENYALURAN KREDIT DAN PENDAPATAN OPERASIONAL TERHADAP LABA PADA LEMBAGA PERKREDITAN DESA DI DESA BATUAJI, KERAMBITAN,TABANAN PADA TAHUN 2017 – SEPTEMBER 2020 I Wayan Astawa; I Komang Gede Yuda Nugraha
Majalah Ilmiah Widyacakra Vol 4 No 1 (2021): Majalah Ilmiah Widyacakra
Publisher : STIE BIITM

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ABSTRACTThis study aims to see the effect of (1) Credit Distribution on Profit, (2) OperatingIncome on Profit, (3) Credit Distribution and Operating Income simultaneously. Theresearch design used is quantitative causal. The research subject is the Batuaji VillageCredit Institution (LPD), and the object of research is Credit Distribution, OperatingIncome and Profits. The results showed that (1) the lending variable (X1) had acalculated value (1.949)> t table (0.702) with a significance of 0.037 (<0.05), thismeans that lending (X1) had a positive and significant effect on earnings. . (Y) in LPDDesa Batuaji, (2) operational income variable (X2) which has a calculated value(41,364)> t table (0.702) with a significance level of 0.000 (<0.05), this means thatoperational (X) has an effect positive and significant towards profit (Y) in LPD DesaBatuaji, (3) variable credit distribution (X1) and operating income (X2) to profit (Y) hasa calculated value (102.293)> F table (3.86) with a significance level 0,000 (<0.05),this means that credit disbursement and operating income have a positive andsignificant impact on profits in LPD Desa Batuaji.Keywords: Credit Distribution, Operating Income and ProfitsABSTRAKPenelitian ini bertujuan untuk mengetahui pengaruh (1) Penyaluran Kredit terhadapLaba, (2) Pendapatan Operasional terhadap Laba, (3) Penyaluran Kredit dan PendapatanOperasional secara simultan terhadap Laba. Rancangan penelitian yang digunakanadalah kuantitatif kausal. Subjek penelitian adalah Lembaga Perkreditan Desa (LPD)Batuaji, dan objek penelitian adalah Penyaluran Kredit, Pendapatan Operasional danLaba. Hasil penelitian menunjukkan bahwa (1) variabel penyaluran kredit (X1) memilikinilai hitung (1,949) > t tabel (0,702) dengan signifikansi 0,037 (<0,05), hal ini berartibahwa penyaluran kredit (X1) berpengaruh positif dan signifikan terhadap laba (Y) diLPD Desa Batuaji, (2) variable pendapaan operasional (X2) memiliki nilai hitung(41,364) > t tabel (0,702) dengan tingkat signifikansi 0,000 (<0,05), hal ini berartibahwa pendapatan operasional (X) berpengaruh positif dan signifikan terhadap laba (Y)di LPD Desa Batuaji, (3) variabel penyaluran kredit (X1) dan pendapatan operasional(X2) terhadap laba (Y) memiliki f hitung ( 102,293) > F tabel ( 3,86) dengan tingkatsignifikansi 0,000 (<0,05), hal ini berarti bahwa penyaluran kredit dan pendapatanoperasional berpengarus positif dan signifikan terhadap laba di LPD Desa BatuajiKata Kunci : Penyaluran Kredit, Pendapatan Operasional dan Laba
Co-Authors I Gede Bayu Kurniawan I Komang Gede Yuda Nugraha