Garuda - Garba Rujukan Digital

Pengaruh Brand Image Dan Kualitas Pelayanan Cabin Crew Terhadap Minat Beli Ulang Pengguna Jasa Maskapai Garuda Indonesia Di Bandar Udara Yogyakarta International Airport Kholiq Wijaya; Awan Awan
Jurnal Kewarganegaraan Vol 6 No 1 (2022): 1 Januari - 30 Juni 2022 (In Press)
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakPenelitian ini memiliki tujuan untuk mengetahui pengaruh brand image dan kualitas pelayanan cabin crew terhadap minat beli ulang pengguna jasa maskapai Garuda Indonesia di Bandar Udara Yogyakarta International Airport. Terdiri dari aspek keakuratan dan kebenaran informasi, kesempurnaan informasi, tepat waktu, relevansi, mudah, serta kepuasan. Penelitian ini menggunakan metode kuantitatif metode penelitian yang berlandaskan pada filsafat potivisme. Adapun sumber data yang digunakan adalah data primer, data yang di dapat dari penumpang Maskapai Garuda Indonesia yang dimintai tanggapan melalui kuesioner yang diberikan, tentang variabel penelitian yang meliputi variabel brand image, variabel kualitas pelayanan cabin crew dan variabel minat beli ulang pengguna jasa. Analisis data dan pengujian hipotesis dikerjakan dengan menggunakan analisis regresi linier berganda melalui SPSS windows release 15.0. Hasil penelitian menghasilkan HO ditolak dan H1 diterima yang memiliki arti adanya pengaruh signifikan antara pengaruh brand image terhadap minat beli ulang pengguna jasa maskapai garuda Indonesia, HO ditolak dan H2 diterima yang memiliki arti adanya pengaruh signifikan antara pengaruh kualitas pelayanan cabin crew terhadap minat beli ulang pengguna jasa maskapai garuda Indonesia dan HO ditolak dan H3 diterima yang memiliki arti adanya pengaruh secara simultan antara brand image dan kualitas pelayanan cabin crew terhadap minat beli ulang pengguna jasa maskapai garuda Indonesia. Dimana nilai thitung brand image sebesar nilai sig (0,000) < (0,05) dan t hitung (3,893) > t tabel (1,988) dan thitung kualitas pelayanan cabin crew sebesar nilai sig (0,001) < (0,05) dan t hitung (3,305) > t tabel (1,988). Nilai Fhitung barnd image (X1) dan variabel kualitas pelayanan cabin crew (X2) sebesar (0,00) < (0,05) dan nilai F hitung (50,138) > F tabel (3,09).Kata Kunci : barnd image, kualitas pelayanan, cabin crew, minat beli ulang.Â AbstractThis study aims to determine the effect of brand image and cabin crew service quality on the repurchase intention of Garuda Indonesia airline service users at Yogyakarta International Airport. Consists of aspects of accuracy and correctness of information, perfection of information, timeliness, relevance, ease, and satisfaction. This study uses quantitative research methods based on the philosophy of potivism. The source of the data used is primary data, data obtained from Garuda Indonesia airline passengers who were asked for responses through the questionnaire given, about research variables which include brand image variables, cabin crew service quality variables and service users' repurchase interest variables. Data analysis and hypothesis testing were carried out using multiple linear regression analysis through SPSS windows release 15.0. The results showed that HO was rejected and H1 was accepted which means that there is a significant influence between the influence of brand image on the repurchase interest of Garuda Indonesia airline service users, HO is rejected and H2 is accepted which means that there is a significant influence between the influence of cabin crew service quality on users' repurchase interest. Garuda Indonesia and HO services were rejected and H3 was accepted, which means that there is a simultaneous influence between brand image and cabin crew service quality on the repurchase interest of Garuda Indonesia service users. Where the value of t count brand image is sig (0.000) < (0.05) and t count (3.893) > t table (1.988) and t count service quality for cabin crew is sig (0.001) < (0.05) and t count (3.305) > t table (1.988). The F value of new image (X1) and the variable of cabin crew service quality (X2) is (0.00) < (0.05) and the calculated F value (50.138) > F table (3.09).Keywords: brand image, service quality, cabin crew, repurchase interest.

Optimalisasi Layanan Joumpa Dalam Meningkatkan Pelayanan Terhadap Penumpang di PT. Gapura Angkasa Bandar Udara Internasional Supadio Pontianak Sauly Oktavia Nainggolan; Awan Awan
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

AbstrakJOUMPA memiliki makna â€œYour Journey Companionâ€ yang jika diartikan ke Bahasa Indonesia berarti â€œTeman Perjalan Andaâ€, yang diharapkan mampu memberikan pelayanan prima dan kemudahan penumpang pesawat saat berada di Bandara, melalui beragam layanan dari pre journey, pre flight, post flight hingga post journey yang tersedia di Bandar Udara Internasional Supadio Pontianak. Penelitian ini bertujuan untuk mengetahui apa saja layanan yang disediakan oleh layanan JOUMPA kepada penumpang, optimalisasi layanan JOUMPA dalam meningkatkan pelayanan penumpang, dan mengetahui kendala yang dialami pada saat melakukan layanan JOUMPA dan bagaimana solusinya di Bandar Udara Internasional Supadio Pontianak. Penelitian ini menggunakan metode penelitian deskriptif dengan pendekatan kualitatif. Metode yang digunakan untuk mengumpulkan data penelitian dengan metode observasi, wawancara dan dokumentasi. Aktivitas dalam analisis data yaitu Data Reduction (Redaksi Data), Data Display (Penyajian Data), Conclusion Drawing/Verification. Hasil penelitian layanan yang disediakan oleh layanan JOUMPA kepada penumpang Bandar Udara Internasional Supadio Pontianak yaitu Fast Track, Meet and Greet, Layanan Transfer, dan Layanan Baggage Delivery Service. Optimalisasi layanan JOUMPA dalam meningkatkan pelayanan penumpang yaitu dengan meningkatkan kualitas pelayanan upaya staff dalam meningkatkan pelayanan terhadap penumpang yaitu melakukan pelayana cepat dan tanggap, pelatihan petugas JOUMPA, mendengarkan keluhan penumpang, menjaga kesabaran, menjaga kesopanan, mencari solusi tepat, meminta feedback dari pelanggan. Halâ€“hal yang dapat menjadi kendala yang dihadapi ketika melakukan layanan JOUMPA yaitu saat terjadi suatu pembatalan, perubahan jadwal atau keterlambatan solusi yang diberikan layanan JOUMPA kepada penumpang yaitu staff akan membantu semua proses akibat irregularty flight tersebut dan belum adanya booth di Bandara Supadio melihat hal itu Layanan JOUMPA telah bekerja sama dengan Hotel Mercure, BANK BRI, Lounge Blue Sky dan beberapa travel agent.Kata Kunci: JOUMPA, Pelayanan, PenumpangÂ AbstractJOUMPA has the meaning "Your Journey Companion" which if translated into Indonesian means "Your Travel Companion", which is expected to be able to provide excellent service and convenience for airplane passengers while at the airport, through various services from pre journey, pre flight, post flight to post journey available at Pontianak Supadio International Airport. This study aims to find out what services are provided by JOUMPA services to passengers, optimize JOUMPA services in improving passenger services, and find out the obstacles experienced when performing JOUMPA services and how to solve them at Pontianak Supadio International Airport. This study uses a descriptive research method with a qualitative approach. The method used to collect research data with the method of observation, interviews and documentation. Activities in data analysis are Data Reduction (Data Editor), Data Display (Data Presentation), Conclusion Drawing / Verification. The results of the research on the services provided by JOUMPA services to passengers at Supadio Pontianak International Airport are Fast Track, Meet and Greet, Transfer Services, and Baggage Delivery Service. Optimizing JOUMPA services in improving passenger service, namely by improving the quality of service, staff efforts to improve service to passengers, namely providing fast and responsive service, training JOUMPA officers, listening to passenger complaints, maintaining patience, maintaining politeness, finding the right solution, asking for feedback from customers. Things that can be an obstacle when carrying out JOUMPA services, namely when there is a cancellation, schedule change or delay in the solution provided by JOUMPA services to passengers, namely the staff will assist all processes due to the irregularty flight and there is no booth at Supadio Airport to see this JOUMPA services have collaborated with Mercure Hotel, BRI BANK, Blue Sky Lounge and several travel agents.Keywords: JOUMPA, Service, Passenger

Analysis of the Implementation of Standard Operating Procedures in the Implementation of Work for Terminal Operation Center Employees of PT. Angkasa Pura II at Soekarno-Hatta International Airport Werdian Yogi Pratikno; Awan Awan
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 1 (2023): January 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i1.292

Soekarno-Hatta International Airport is the largest and busiest airport which has 4 terminals under its supervision. PT.Angkasa Pura II formed a new unit, namely the Terminal Operatin Center unit, a new TOC unit which was established in mid-September 2018. This study aims to analyze the application of SOP Terminal Operation Center in implementing the work of its employees and what are the obstacles encountered in implementing the Terminal Operation Center SOP. This study uses qualitative research methods using data collection techniques including observation, interviews, and documentation using data analysis techniques in the form of data collection, data reduction, data presentation (data display), and drawing conclusions. The research was carried out at the Terminal Operation Center Unit at Soekarno-Hatta International Airport. The results of the study found that the implementation of SOPs had not been implemented 100 percent, SOPs had not been implemented since the establishment of the TOC and there were also obstacles encountered in implementing the SOPs, namely the lack of human resources, both internal TOC and entities.

Optimization of Monitoring of Apron Cleanliness from Foreign Object Debris (FOD) by the Apron Movement Control Unit (AMC) at Supadio Pontianak International Airport Reza Fahlevi Edrus; Awan Awan
QISTINA: Jurnal Multidisiplin Indonesia Vol 2, No 1 (2023): June 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/qistina.v2i1.458

Foreign Object Debris (FOD) is an object or foreign object that is alive or not living in the apron area (aircraft parking area), taxiway and runway (runway) which can cause damage to aircraft and has the potential to pose a hazard to the safety and security of aircraft operations fly. The purpose of this study was to determine the efforts, constraints, and solutions of Apron Movement Control (AMC) officers in monitoring the cleanliness of aprons from Foreign Object Debris (FOD) at Supadio Pontianak International Airport. This study used a qualitative research method using primary and secondary data which was conducted in March 2023 at Supadio Pontianak International Airport. This research was conducted in the Apron Movement Control and Ground Handling units using data collection and retrieval techniques through interviews conducted with 1 resource person from the Apron Movement Control Coordinator, 1 marshaller from PT. Mulio Citra Angkasa as the Ground Handling Agent, through observation, documentation and library research. To test the validity of the data, researchers used credibility, transferability, dependability, and confirmability tests. As for data analysis that researchers use, namely data collection, data reduction, data presentation, verification and conclusions. The results of this study indicate that AMC officers make efforts to monitor the cleanliness of the apron by carrying out scheduled inspections, outside of the scheduled ones, and coordinating with related stake holders such as ground handling, bukaka, and Pertamina. The obstacle faced by AMC officers is the number of officers who are only 2 to 3 people per shift makes it difficult for officers to carry out supervision on the apron, the condition of the apron is cracked, and the construction of new corridors so that it is feared that it can cause FOD to enter the apron. The solution to deal with these obstacles is to carry out routine inspections at least 2 times per shift and additional inspections if the weather is bad, conduct socialization to increase awareness of all stakeholders at the airport, conduct FOD Walks when AMC officers want to operate garbarata.

Feasibility Analysis of Weather Observation Equipment at Meteorological Stations in Supporting Flight Safety at Rahadi Oesman Ketapang Airport Griselda Ardelia; Awan Awan
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.734

Weather is one of the main factors for the world of aviation in supporting flight safety. Because aircraft are included in the mode of transportation that occurs in the atmosphere, so it greatly influences the operation of aircraft. Bad weather can cause flight schedules to change suddenly, causing delays and threatening flight safety. Therefore it is necessary to carry out weather observations, these observations are carried out by an agency called the Meteorological Station. The implementation of weather observations requires meteorological tools, these tools are divided into two types, namely conventional tools and automatic tools. What must be considered from the weather observation tool at the Rahadi Oesman Ketapang Meteorological Station is its feasibility. Therefore, this study aims to determine the condition of weather observation tools in supporting flight safety and to determine the obstacles experienced by the Ketapang Meteorological Station and the handling of these obstacles. This study used qualitative research methods. The data needed is primary data in the form of interviews and observations. And secondary data documentation in the form of data obtained from the Rahadi Oesman Ketapang Meteorological Station, in addition to other data obtained through journals, articles, or previous research that has something to do with the research that researchers are doing. Data analysis techniques in this study used data reduction, data presentation and conclusion. Based on the data obtained from this study, the tools used at the Rahadi Oesman Ketapang Meteorological Station are operationally feasible, as evidenced by the results in the latest calibration certificate. However, after the calibration was carried out the following month, several obstacles were found, such as conventional and automatic tools that had problems, such as broken glass thermometers, sensors and networks on AWOS and AWS, frequent interruptions occurred which prevented data transmission, and the rain gauge was damaged. Then constrained by a very minimal supply of spare parts, so it is necessary to increase the spare parts.

Performance Analysis of Aviation Security Officers (Avsec) in Examination of Passengers and Goods at the Security Check Point of Husein Sastranegara International Airport, Bandung, West Java Muhamad Irvan; Awan Awan
AURELIA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Vol 2, No 2 (2023): July 2023
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/aurelia.v2i2.615

Employee performance is the result of work achieved by someone in a company with the responsibilities that have been given. The job of an avsec officer is to ensure the security and safety of flights as well as airport service users, therefore it is necessary for an avsec officer who has good skills and understanding in checking passengers and goods at SCP 2 before entering the entrance to the waiting room so that dangerous goods which are prohibited from being carried on uncarried flights. The purpose of this research is to find out how the performance and what are the constraints of avsec officers in inspecting passengers and goods at SCP 2. This research uses qualitative methods with data collection techniques through interviews, observation, and documentation. Data reduction, data presentation, and drawing conclusions are also used as techniques in analyzing data. The results obtained in this study are the performance of avsec officers which include quantity, quality, timeliness, attendance, and the ability to cooperate in inspecting passengers and goods at SCP 2. The performance of avsec officers is in accordance with Regulation General of Civil Aviation No. SKEP/2765/XII/2010 with their respective responsibilities. However, there were still obstacles that occurred during the inspection of passengers and goods at SCP 2, namely the lack of understanding of regulations by airport service users in carrying dangerous goods, which triggered arguments.

Pengaruh Tingkat Pengetahuan dan Sikap Terhadap Perilaku Keselamatan Penerbangan Penumpang di Bandar Udara Internasional Adi Soemarmo Boyolali Muhammad Dziqri Rofiq; Awan Awan
HEMAT: Journal of Humanities Education Management Accounting and Transportation Vol 1, No 2 (2024): Agustus 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/hemat.v1i2.2567

Beberapa hal yang di temukan peneliti tentang perilaku penumpang yang membahayakan keselamatan baik untuk dirinya sendiri maupun keselamatan orang lain yaitu peneliti sering kali menemukan penumpang yang tidak menggunakan sabuk pengaman dan juga bermain barang elektronik saat pesawat di udara, dan dalam beberapa media telah memberitakan mengenai ketidaktahuan penumpang mengenai keselamatan penerbangan. Tujuan penelitian ini dilakukan untuk mengetahui tingkat pengaruh pengetahuan dan sikap terhadap perilaku keselamatan penerbangan penumpang dan untuk mengetahui seberapa besar pengaruhnya. Penelitian ini menggunakan metode kuantitatif. Populasi penelitian ini adalah penumpang arrival maskapai Citilink. Sedangkan sampel berjumlah 100 orang responden diambil menggunakan rumus lemeshow. Data dianalisis menggunakan software SPSS 23 dengan analisis regresi linear berganda, uji t, uji f, dan uji koefisien determinasi. Hasil penelitian menunjukkan bahwa nilai signifikansi variabel X1 terhadap Y sebesar 0,000 0,05, X2 terhadap Y sebesar 0,001 0,05, pengaruh X1 dan X2 terhadap Y sebesar 0,000 0,05 dapat diartikan bahwa terdapat pengaruh signifikan dan positif. Jika dilihat dari R square yang simultan antara variabel X1 dan X2 terhadap Y dapat diartikan bahwa pengaruh nya sebesar 93,2%.

Pengaruh Baggage Handling Service Terhadap Kepuasan Penumpang di Terminal 2 Bandar Udara Internasional Soekarno Hatta Putri Indah Sekarwangi; Awan Awan
Journal of Education Transportation and Business Vol 1, No 2 (2024): Desember 2024
Publisher : CV. Rayyan Dwi Bharata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57235/jetbus.v1i2.3669

Baggage handling service merupakan pelayanan di bandar udara yang berkaitan dengan penanganan bagasi. Berdasarkan observasi peneliti terdapat beberapa masalah yang perlu diperhatikan yaitu mengenai kualitas pelayanan bagasi dan aksesibilitas informasi pengambilan bagasi yang dapat mempengaruhi kepuasan penumpang. Pada penelitian ini difokuskan untuk mengetahui apakah terdapat pengaruh baggage handling service terhadap kepuasan penumpang dan mengetahui seberapa besar pengaruhnya. Penelitian ini menggunakan metode kuantitatif untuk memberikan gambaran data dengan pengolahan data statistik. Data penelitian dikumpulkan melalui penyebaran kuesioner kepada pengguna jasa baggage handling service di Terminal 2 Bandar Udara Internasional Soekarno - Hatta. Penelitian mengambil sampel sejumlah 100 responden. Tahap analisis data dilakukan dengan melakukan uji validitas, uji reliabilitas, uji analisis regresi linier sederhana, uji T (parsial), dan koefisien determinasi. Hasil penelitian menunjukkan bahwa variabel baggage handling service berpengaruh terhadap kepuasan penumpang di Terminal 2 Bandar Udara Internasional Soekarno Hatta dengan nilai signifikansi 0,000 0,05. Perhatian tehadap aspek keamanan dan keselamatan bagasi, ketepatan waktu, dan pemberian pelayanan sangat berpengaruh terhadap kepuasan penumpang. Berdasarkan koefisien determinasi, baggage handling service memberikan pengaruh sebesar 38,7% terhadap kepuasan penumpang dan sisanya 61,3% dipengaruhi oleh faktor dan variabel lain yang tidak termasuk dalam topik penelitian.

Title

Found 8 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 8 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 8 Documents
Search