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All Journal Jurnal Kewarganegaraan Jurnal Ekonomi
Mohammad Hasbyel Fahmi
Universitas Pasundan
Economics, Econometrics & Finance Education Social Sciences Other

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BEST PRACTICE: DIGITALIZATION, PUBLIC SERVICE AND COMMUNITY SATISFACTION AT SAMSAT BANTEN Mohammad Hasbyel Fahmi; Rizky Ilhami
Jurnal Ekonomi Vol. 12 No. 3 (2023): Jurnal Ekonomi, 2023, September
Publisher : SEAN Institute

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Abstract

Digitalization has become an integral part of the public service system, particularly in the realm of motor vehicle tax services. This process necessitates a comprehensive understanding of taxpayers' attitudes and responses towards utilizing the digital tax payment system. The objective of this research is to analyze the best practices in the integrated public service of Samsat in Banten. The research methodology employed is qualitative, utilizing a purposive sample comprising individuals from the community who have utilized the public service both online and offline. Data collection techniques include interviews, observational studies, and documentation, with the researcher serving as the primary instrument for data gathering. The data analysis involves interactive interpretation. The research findings indicate that the successful implementation of a digital service system necessitates continuous support, including a thorough comprehension of the public's attitudes and behaviors in their interaction with digital services. Digitalization significantly enhances the quality of Samsat's public services in Banten. Conversely, the system must be reinforced by a socialized policy framework that motivates taxpayers. A deeper understanding of digital governance systems in tax payments would be more effective with the support of an understanding of the existing technology cohort within society.
Manajemen Strategi Pengembangan Pariwisata di Kecamatan Parigi Kabupaten Pangandaran Mohammad Hasbyel Fahmi; Rizky Ilhami
Jurnal Kewarganegaraan Vol 9 No 2 (2025): Desember 2025
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i3.4115

Abstract

Abstrak Penelitian ini mengkaji tentang Strategi Pengembangan Pariwisata di Kecamatan Parigi Kabupaten Pangandaran. Oleh karenanya, berkaitan dengan pengembangan pariwisata yang terjadi di Kecamatan Parigi, studi ini mendeskripsikan hal-hal yang menjelaskan tentang bagaimana pengembangan pariwisata yang ada di Kecamatan Parigi Kabupaten Pangandaran. Penelitian ini menggunakan metode deskriptif dengan data kualitatif. Data diperoleh dari wawancara dan studi dokumentasi. Hal ini sesuai dengan konseptualisasi sistem pariwisata menurut pitana dan gayatri. Data dari hasil yang diperoleh bahwa menjelaskan pengembangan potensi pariwisata dan kendala yang ada di Kecamatan Parigi Kabupaten Pangandaran. Disini peneliti menuliskan bahwa Wisata Kecamatan Parigi yang merupakan aset pemerintah memberikan sumbangsihnya terhadap peningkatan PAD Kabupaten Pangandaran dan otonomi daerah semakin baik tetapi masih terdapat kendala-kendala yang dihadapi oleh pemerintah dalam pengembangan potensi pariwisata yang terjadi di Kecamatan Parigi Kabupaten Pangandaran. Pariwisata diharapkan mampu memberikan dampak yang positif bagi dunia pariwisata Indonesia secara khusus dan Pangandaran itu sendiri, sehingga diperlukan perhatian dari pihak pemerintah, masyarakat dan swasta dalam pengembangan potensi pariwisata di Kecamatan Parigi Kabupaten Pangandaran Kata Kunci: Manajemen Strategi, Pengembangan, Pariwisata
Co-Authors Rizky Ilhami