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All Journal Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Mekar VISA: Journal of Vision and Ideas
Andri Wibowo
Batam Tourism Polytechnic
Arts Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Public Health Social Sciences

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ANALISIS MUTU PELAYANAN DEPARTEMEN HOUSEKEEPING DI TRAVELODGE HOTEL BATAM Safrizal; Wahyudi Ilham; Andri Wibowo
JURNAL MEKAR Vol. 1 No. 2 (2022): OKTOBER 2022
Publisher : Puslitabmas Batam Tourism Polytecnic

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Abstract

Hotel is a form of commercially managed accommodation, where not only facilities and products are provided but also provide the best service to impress guests during their stay at the hotel. This is because hotels are experiencing a very rapid development, so there is a lot of competition in this industry. The quality of service is very important because when the hotel is able to meet the expectations, desires and satisfaction of guests, then they will want to come back to the hotel. This research aims to analyze indicators of service quality, namely reliability, responsiveness, assurance, empathy, and tangible. In this study, the authors used a qualitative approach with descriptive methods in case studies with informants as many as 8 people. Data is obtained from informants using data collectors in the form of interview guidelines, observations and documentation, then analyzed. The results showed that indicators of reliability, responsiveness, assurance and empathy have been said to be good and meet the criteria. While tangible indicators for neatness of the room attendant must be considered and improved again. Of the five indicators of service quality, all must be considered, maintained and improved again so that the number of guests increases and makes guests become loyal to the services provided by Travelodge Batam hotel.
Strategi Potensi Wisata Alam di Kampung Buantan Lestari M Khori Kurnia Subagja; Andri Wibowo
VISA: Journal of Vision and Ideas Vol. 6 No. 1 (2026): Journal of Vision and Ideas (VISA)
Publisher : IAI Nasional Laa Roiba Bogor

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Abstract

This study aims to formulate development strategies for nature- and culture-based tourism in Buantan Lestari Village, Bunga Raya District, Siak Regency, Riau Province. Buantan Lestari Village possesses considerable natural resources and local wisdom; however, its tourism management has not yet been implemented optimally. This research employs a quantitative approach with a descriptive research design. Data were collected through the distribution of closed-ended questionnaires using a Likert scale to the residents of Buantan Lestari Village. The collected data were analyzed using descriptive statistical analysis and further examined through SWOT analysis by constructing the Internal Factor Analysis Summary (IFAS) and External Factor Analysis Summary (EFAS) matrices to determine the strategic position of tourism development. The results indicate that Buantan Lestari Village is positioned in the Weakness–Opportunity (WO) quadrant, suggesting the presence of significant external opportunities alongside various internal weaknesses. The main weaknesses identified include limited tourism facilities, low levels of community participation, minimal utilization of digital media for tourism promotion, and inadequate human resource capacity in the tourism sector. Based on this strategic position, the recommended strategy is a turn-around strategy, which focuses on overcoming internal weaknesses by leveraging available external opportunities. This strategy includes improving the quality of tourism supporting facilities, establishing and strengthening Tourism Awareness Groups (Kelompok Sadar Wisata/Pokdarwis), developing educational tourism packages based on local natural and cultural potentials, and optimizing digital promotion by involving the younger generation. The findings of this study are expected to serve as a reference for local governments and communities in formulating policies and programs for sustainable village tourism development and in contributing to the improvement of community welfare.
ANALISIS PENERAPAN PRINSIP-PRINSIP MANAJEMEN PADA TRC BINTAN RESORT Putu Della Rahayu; Andri Wibowo
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 8 No. 3 (2025): Jurnal Manajemen Perhotelan dan Pariwisata
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v8i3.109492

Abstract

This study aims to analyze the implementation of management principles at TRC Bintan Resort in the post–COVID-19 period, focusing on the functions of planning, organizing, leading, and controlling. The study employed a qualitative descriptive approach with a case study design. Data were collected through interviews, observations, and documentation involving the resort owner and employees directly engaged in daily operations. The findings reveal that the implementation of management functions at TRC Bintan Resort has not been optimal. This is indicated by the absence of formal strategic planning, the lack of an established organizational structure, the predominance of informal leadership practices, and supervisory mechanisms that are not based on performance indicators. These conditions reflect a gap between ideal management principles and actual managerial practices, which negatively affects operational effectiveness and service quality in the post-pandemic context. The study concludes that strengthening managerial functions through simple yet systematic management practices is essential to improve performance, competitiveness, and long-term sustainability of TRC Bintan Resort as a medium-scale hospitality business in a tourist destination area.
Co-Authors M Khori Kurnia Subagja Putu Della Rahayu Safrizal Wahyudi Ilham