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All Journal Management Research Studies Journal
Rina Marlina L
Perbanas Institute, Jakarta, Indonesia
Computer Science & IT Economics, Econometrics & Finance Social Sciences

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Customer Service Analysis, Application of Technology Applications, Product Variations on Customer Satisfaction (Study on Livin By Mandiri K CP Jayapura Business Center Products) Yohanes Ferry Cahaya; Widyarsih AV Rahajeng; Rina Marlina L
Management Research Studies Journal Vol. 3 No. 2 (2022): Management Research Studies Journal
Publisher : Perbanas Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (815.983 KB) | DOI: 10.56174/mrsj.v3i2.505

Abstract

This research was conducted to test whether customer service , product variations , application of technology applications take effect partially and simultaneously on customer satisfaction. The study was conducted at Bank Mandiri KCP Jayapura Sentra Bisnis on Livin by Mandiri products using a sample of 96 people using the SPSS version 27 statistical test tool . Study this test : classical assumption test, namely normality test, heteroscedasticity test, multicollinearity test, multiple regression analysis, hypothesis testing (t test and f test) . The results showed that customer service , application of technology applications, and product variations have a partial and simultaneous impact on customer satisfaction and the application of technology applications is more dominant in influencing customer satisfaction
Co-Authors Widyarsih AV Rahajeng Yohanes Ferry Cahaya