Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences
Amelia Gianina Widjaja
Unknown Affiliation
Religion Arts Humanities Economics, Econometrics & Finance Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Service Quality, Patient Satisfaction and Covid-19 Protection: It’s Impact on Patient’s Behavioral Intention to Visit the Hospital in Jakarta Amelia Gianina Widjaja; Hendra Achmadi
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7041

Abstract

The COVID-19 pandemic has substantially transformed Indonesia's healthcare visits and practices with new regulations to reduce the visitor flow and screen potential COVID-19 patients. The enforcement of the prevention regulations may alter patients' intention to visit the hospital to some extent. This paper examines the impact of service quality, patient satisfaction, and COVID-19 protection on patient behavioral intention to visit the hospital in Jakarta. This research is a quantitative study where we collected data from 160 patients who had visited the hospital in Jakarta using an online questionnaire during the COVID-19 pandemic. Factor analysis and the structural equation model were analyzed using PLS-SEM of how service quality, patient satisfaction, and COVID-19 protection impact behavioral intention. This study found that COVID-19 protection and patient satisfaction positively and significantly affect behavioral intention, as shown by the T-statistics value of 3.652 and 5.812, respectively. In contrast, we found no significant impact of service quality on behavioral intention. In conclusion, hospital management better adapts COVID-19 prevention policies and enhances patient satisfaction since it profoundly influences the patient’s behavioral intention to visit the hospital during the COVID-19 pandemic.
Co-Authors Hendra Achmadi, Hendra