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All Journal Jurnal Studi Komunikasi MUHARRIK: JURNAL DAKWAH DAN SOSIAL RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL
Anang Anas Azhar
UIN Sumatera Utara
Religion Arts Humanities Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Journal : RESLAJ: RELIGION EDUCATION SOCIAL LAA ROIBA JOURNAL

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Strategi Komunikasi Petugas BPJS Dalam Memberikan Informasi Layanan Kesehatan di Puskesmas Kec. Tebing Syahbandar Annisa Zulfani Fani; Anang Anas Azhar
Reslaj : Religion Education Social Laa Roiba Journal Vol 5 No 6 (2023): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v5i6.3850

Abstract

Annisa Zulfani1, 1,2Program Ilmu Komunikasi, Universitas Islam Negeri Sumatera Utara annisa0102193147@uinsu.ac.id1, ABSTRACT. The community currently does not understand the procedures or requirements for obtaining access to BPJS health services at the puskesmas which is caused by several things, both from the factors of the community's lace mindset and the lack of innovation in socializing these health services. As a result, the BPJS service process that has been designed becomes hampered and not optimal. This study aims to: 1) Know how the Communication Strategy carried out by BPJS Officers in Providing Health Services at Puskemas Tebing Syahbandar, 2) Know what are the obstacles to the Communication strategy carried out by BPJS Officers in Providing Health Services at Puskemas Tebing Syahbandar. The results of this study show that in delivering health service information to the public, BPJS officers have implemented communication strategies including: 1) Determining the Purpose and Object of Receiving Information; 2) Perform persuasive techniques in providing health service information; 3) Build Educational Communication. The obstacles experienced by BPJS officers include: 1) Obstacles in the process of delivering information that occurs because patients are more dominant elderly 2) Social obstacles caused by the existence of people who are difficult to socialize. Keywords: Communication Strategy, Health Services, BPJS Officers
Culture Shock Dalam Interaksi Komunikasi Antarbudaya Suku Jawa dan Suku Batak di Kota Medan Syafrida Syafrida; Anang Anas Azhar
Reslaj : Religion Education Social Laa Roiba Journal Vol 5 No 6 (2023): Reslaj: Religion Education Social Laa Roiba Journal
Publisher : LPPM Institut Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v5i6.3870

Abstract

The research written is a research that raises the title of intercultural communication interaction between Javanese and Batak tribes in Medan City. This study has the aim of knowing the communication that exists between the Javanese and the Batak tribes in the city of Medan. The stages of intercultural communication, which will occur to the Javanese in the city of Medan and contain efforts to overcome the culture shock that will occur. The method that will be used in writing this research is qualitative by reading the literature on previous research that discusses culture shock. The results of this study will show that the Javanese will experience a moderate culture shock and have no significant effect on intercultural communication. This is because the Javanese quickly adapt and adjust to the interaction patterns that exist in the city of Medan. Based on previous research literature, he claimed to feel comfortable and safe living in the city of Medan compared to his own hometown, which made communication between one tribe and another run well and did not cause misunderstandings and harm others. Especially in this study, namely the Javanese tribe in the city of Medan. The influence of self-motivation and encouragement of interaction also affects the communication process that exists between the Javanese and the Batak tribes in the city of Medan. Friendships that exist in the campus environment, but not all Javanese want to make friends and interact with everyone, but Javanese people interact with all ethnic groups on campus, especially in the city of Medan. Keywords: Culture shock, Interaction, Javanese,
Co-Authors Annisa Zulfani Fani Hasan Sazali Idegham Dani Nova Dwiyanti Syafrida Syafrida