Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Journal of Computer System and Informatics (JoSYC)
Muhammad Juldan Naufal
Telkom University
Computer Science & IT Decision Sciences, Operations Research & Management Industrial & Manufacturing Engineering

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Sentiment Analysis of Student Satisfaction on Telkom University Language Center (LaC) Services on Instagram Using the RNN Method Muhammad Juldan Naufal; Donny Richasdy; Muhammad Arif Bijaksana
Journal of Computer System and Informatics (JoSYC) Vol 3 No 4 (2022): August 2022
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/josyc.v3i4.2020

Abstract

Social media has become a medium for communication between individuals and aspects of the business, including decision-making processes, brand promotion, brand marketing, and personal branding. One of them is Instagram. Using the comments feature on Instagram, users can communicate and give opinions on an upload on an Instagram account. Sentiment analysis can be done to analyze comments on the LaC (language center) Instagram account to measure student satisfaction sentiment towards Telkom university's LaC (language center) services. This study aims to analyze the sentiment or opinion of student satisfaction with the Telkom University Language Center (LaC) service on Instagram. The author also performs a classification based on positive sentiment, negative, and neutral categories using the Recurrent Neural Network (RNN) method and the Confusion Matrix measurement. From the test results on the model built to get an accuracy value of 79%.
Co-Authors Donny Richasdy Muhammad Arif Bijaksana