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ANALISIS PERBANDINGAN EFISIENSI BIAYA PENGGUNAAN LINUX CLEAROS DAN MIKROTIK UNTUK KEBUTUHAN SOHO Putu Veda Andreyana; I Made Sunia Raharja; I Putu Agus Eka Pratama
J-ICON : Jurnal Komputer dan Informatika Vol 10 No 2 (2022): Oktober 2022
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jicon.v10i2.8486

Abstract

Currently, various sectors of life and organizations require the availability of computer networks and the internet to be able to provide faster and optimal services, one of which is the Small Office Home Office (SOHO). Internet access requires management so that the internet network can be allocated according to the needs of each field and requires cost calculations according to the ability of the organization. Linux ClearOS and Mikrotik are two operating system platforms commonly used for network management, including SOHO. The test was conducted in the form of a comparison between ClearOS Linux and Mikrotik in terms of cost, basic network capabilities (bandwidth manager, wifi, proxy, load balancing, user management), availability of security features, and additional device requirements. The test results show that for the same needs on SOHO, Linux ClearOS has advantages in terms of lower costs and complete features, so it is more recommended than Mikrotik
AUDIT LAYANAN BERBASIS ITIL V4 DOMAIN SERVICE DESK, INCIDENT, DAN PROBLEM MANAGEMENT PADA PT XYZ Ketut Tri Andika Ariana; Anak Agung Ngurah Hary Susila; Putu Veda Andreyana
Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Vol 7 No 3 (2025): Jurnal Sistem Informasi dan Teknologi Informasi
Publisher : Universitas Nusa Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52005/jursistekni.v7i3.496

Abstract

Information technology plays a crucial role in enhancing service quality and operational efficiency in the banking sector. PT XYZ has implemented the Melody service to facilitate online banking transactions for its customers. However, challenges remain, such as application performance issues and the effectiveness of customer complaint handling. This study conducted an IT service audit using the ITIL V4 framework, focusing on incident management, problem management, and service desk. The evaluation involves a maturity level analysis to identify gaps between the current state and user expectations. The results show that incident management is at level 3, problem management at level 1.5, and the service desk at level 1. This study provides phased recommendations for service improvement and develops an implementation plan to enhance IT service maturity sustainably at PT XYZ.
Security Risk Evaluation of Licensing System Using NIST SP 800-30 Framework and Maturity Level with CMMI Ni Kadek Widiartini; Anak Agung Hary Susila; Putu Veda Andreyana
Journal of Electrical, Electronics and Informatics Vol. 9 No. 1 (2025): JEEI (June 2025)
Publisher : Institute for Research and Community Services Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The use of information and communication technology in the field of government is an important thing to support an electronic-based government system or what is commonly called e-government. Responding to the instruction, the Investment and Integrated One-Stop Service Office (DPMPTSP) of Badung Regency in carrying out its duties and responsibilities utilizes the application of information technology by using web-based and mobile applications. The service system is called licensing services or abbreviated as laperon. This study uses the NIST SP 800-30 framework in evaluating risks in the four systems and uses the CMMI framework to determine the maturity level. The results of the risk identification show that the licensing service information system has 4 high-level risks, 12 medium-level risks and 29 low-level risks. The results of the maturity level assessment questionnaire show that the licensing service system has a maturity level gap of 1. Recommendations are given to minimize the identified risk threats and achieve the expected maturity level based on the NIST SP 800-53 revision 4 guidelines.
Enterprise Architecture Design in the General Affair Division of Telkomsel Bali Nusa Tenggara with TOGAF ADM Putu Eternalie Prajnani Welaga; Anak Agung Ngurah Hary Susila; Putu Veda Andreyana; Berkat Samuel Gunawan Naibaho
Journal of Electrical, Electronics and Informatics Vol. 9 No. 1 (2025): JEEI (June 2025)
Publisher : Institute for Research and Community Services Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Telkomsel Bali Nusa Tenggara is one of the regions owned by Telkomsel. In each region, there is a General Affair division that is responsible for managing the company's operational needs. In supporting existing activities, the General Affair division already has an information system. However, there are still business processes that are carried out manually and there are no information system design guidelines for the General Affair division. Therefore, it is necessary to design enterprise architecture using TOGAF ADM with eight phases consisting of Preliminary Phase, Requirement Management, Architecture Vision, Business Architecture, Information System Architecture, Technology Architecture, Opportunities and Solutions and Migration Planning. The purpose of this research is to create a division architecture design that is in accordance with the company's vision and mission. Data was collected using observation method, interview method and document analysis. The results obtained are the target architecture design and blueprint.