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All Journal Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) J-Icon : Jurnal Komputer dan Informatika
Putu Veda Andreyana
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Computer Science & IT

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ANALISIS PERBANDINGAN EFISIENSI BIAYA PENGGUNAAN LINUX CLEAROS DAN MIKROTIK UNTUK KEBUTUHAN SOHO Putu Veda Andreyana; I Made Sunia Raharja; I Putu Agus Eka Pratama
J-ICON : Jurnal Komputer dan Informatika Vol 10 No 2 (2022): Oktober 2022
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jicon.v10i2.8486

Abstract

Currently, various sectors of life and organizations require the availability of computer networks and the internet to be able to provide faster and optimal services, one of which is the Small Office Home Office (SOHO). Internet access requires management so that the internet network can be allocated according to the needs of each field and requires cost calculations according to the ability of the organization. Linux ClearOS and Mikrotik are two operating system platforms commonly used for network management, including SOHO. The test was conducted in the form of a comparison between ClearOS Linux and Mikrotik in terms of cost, basic network capabilities (bandwidth manager, wifi, proxy, load balancing, user management), availability of security features, and additional device requirements. The test results show that for the same needs on SOHO, Linux ClearOS has advantages in terms of lower costs and complete features, so it is more recommended than Mikrotik
AUDIT LAYANAN BERBASIS ITIL V4 DOMAIN SERVICE DESK, INCIDENT, DAN PROBLEM MANAGEMENT PADA PT XYZ Ketut Tri Andika Ariana; Anak Agung Ngurah Hary Susila; Putu Veda Andreyana
Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Vol 7 No 3 (2025): Jurnal Sistem Informasi dan Teknologi Informasi
Publisher : Universitas Nusa Putra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52005/jursistekni.v7i3.496

Abstract

Information technology plays a crucial role in enhancing service quality and operational efficiency in the banking sector. PT XYZ has implemented the Melody service to facilitate online banking transactions for its customers. However, challenges remain, such as application performance issues and the effectiveness of customer complaint handling. This study conducted an IT service audit using the ITIL V4 framework, focusing on incident management, problem management, and service desk. The evaluation involves a maturity level analysis to identify gaps between the current state and user expectations. The results show that incident management is at level 3, problem management at level 1.5, and the service desk at level 1. This study provides phased recommendations for service improvement and develops an implementation plan to enhance IT service maturity sustainably at PT XYZ.
Co-Authors Anak Agung Ngurah Hary Susila I Made Sunia Raharja I Putu Agus Eka Pratama Ketut Tri Andika Ariana