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All Journal Jurnal Pengabdian Masyarakat Asia MATRIX : JURNAL MANAJEMEN TEKNOLOGI DAN INFORMATIKA Jurnal Pengabdian Masyarakat Nasional
Dhanny Permatasari Putri
Universitas Mercu Buana
Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Other

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Kiat Menghadapi Peluang Di Era Adaptasi Kebiasaan Baru Pelaku Bisnis UMKM Di Daerah Binalontar Dhanny Permatasari Putri
Jurnal Pengabdian Masyarakat Vol 3 No 1 (2022): Jurnal Pengabdian Masyarakat
Publisher : LP2M Institut Teknologi dan Bisnis Asia Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32815/jpm.v3i1.1214

Abstract

Ditengah pandemic COVID-19, banyak berdampak bagi pendapatan pada penjualan pelaku UMKM. Adanya permasalahan mitra seperti berkurangnya pendapatan menjadi dasar untuk mengadakan PKM ini. Setelah ditelusuri lebih lanjut ternyata mereka kurang memahami bagaimana menggunakan teknologi yang berguna bagi peningkatan penjualan. Untuk itu perlu diadakannya penyuluhan/bimbingan agar pelaku UMKM dapat memanfaatkan teknologi yang ada sekarang ini untuk meningkatkan penjualan mereka. Langkah yang dilakukan untuk memecahkan permasalahannya adalah dengan memberikan materi tentang cara meningkatkan penjualan dengan memanfaatkan teknologi, memberi tahu aplikasi dan media sosial yang bisa digunakan untuk berjualan online dan memberikan informasi cara memasarkan online dan bagaimana memelihara dan mengurus kegiatan berjualan online agar tetap menghasilkan. Oleh sebab itu tujuan dari pelaksanaan pengabdian masyarakat tentang meningkatkan pengetahuan masyarakat tentang memanfaatkan penggunaan teknologi untuk para pelaku UMKM guna meningkatkan penjualan para pelaku UMKM. Setelah diadakan PKM ini, penulis mensurvey dan mendapatkan data secara random dari peserta yang mengikuti bahwa sudah bisa menggabungkan penjualan offline dan online dan juga sudah mulai ada peningkatan dalam penjualannya.
Digital Marketing dengan menggunakan Google Bisnis untuk para Usaha Mikro, Kecil, dan Menengah (UMKM) di Kelurahan Palmerah Rahmat Rian Hidayat; Dhanny Permatasari Putri; Risma Bayu Putra
PEMANAS: Jurnal Pengabdian Masyarakat Nasional Vol 2, No 1 (2022)
Publisher : PEMANAS: Jurnal Pengabdian Masyarakat Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/pemanas.v2i1.15142

Abstract

Micro, Small and Medium Enterprises (MSMEs) are businesses engaged in trade, which involves entrepreneurship activities. MSME actors in the Palmerah sub-district registered around 160 MSMEs in 2020 with various business fields that they are interested in. One part of the existing UMKM business, for example in the field of fashion, MUA (makeup artist), Furniture, Decoration, video and photo services, selling books, culinary. This community service is carried out to assist MSMEs in increasing their knowledge and skills about digital marketing, especially tips on how to easily use features on Google for easy verification. The use of Google My Business is a good feature to increase sales, especially the identity of the MSMEs can be easily accessed. This community service was carried out in the Palmerah village by involving MSMEs and lecturers from Mercu Buana University in the Informatics Study Program. In the implementation of this service, it is held online (Zoom meeting). The participants were very enthusiastic, as evidenced by the response which stated that the overall event was very good and the material presented was very useful for MSME industry players. Keywords: MSME, Business, Online
Designing a helpdesk ticketing system to improve the efficiency of IT support services on an XYZ company-based web-site using the Laravel framework Mohamad Nur Wahyuddin; Dhanny Permatasari Putri
Matrix : Jurnal Manajemen Teknologi dan Informatika Vol. 14 No. 1 (2024): Jurnal Manajemen Teknologi dan Informatika
Publisher : Unit Publikasi Ilmiah, P3M, Politeknik Negeri Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT XYZ company requires a Helpdesk Ticketing system that can enhance the efficiency of their IT support services. Hence, this study aims to design and implement a web-based Helpdesk Ticketing System using the Laravel framework. The system is designed to assist the IT department in efficiently responding to and addressing employee issues. The research methodology includes user requirement analysis, system design, and application development using the Laravel framework. During the requirement analysis phase, the author identifies user needs and determines the essential features that should be present in the system. Subsequently, the system is designed, considering efficient architecture and design principles. In the development stage, the author utilizes the Laravel framework to build the Helpdesk Ticketing System. The selection of this framework is based on its capability to expedite the development process and provide the required features for the system. Additionally, the author conducts testing using the Black Box Testing method to ensure the system's functionality. The outcome of this research is a web-based Helpdesk Ticketing System that efficiently assists the IT department in handling employee issues. The system allows employees to report problems through the website, and the IT team can easily respond to and manage incoming tickets. With the implementation of this system, it is expected that the efficiency of IT support services will increase at PT XYZ.
Co-Authors Hidayat, Rahmat Rian Mohamad Nur Wahyuddin Risma Bayu Putra