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All Journal Britain International of Humanities and Social Sciences (BIoHS) Journal
Buddha Dev Biswas
Associate Professor, Department of Social Science, American International University-Bangladesh
Religion Humanities Economics, Econometrics & Finance Environmental Science Social Sciences

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Citizen’s Charter in Public Services: Development, Principles and Practice Rushni Korishi; Buddha Dev Biswas; Mizanur Rahman
Britain International of Humanities and Social Sciences (BIoHS) Journal Vol 4 No 3 (2022): Britain International of Humanities and Social Sciences, October
Publisher : Britain International for Academic Research (BIAR) Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/biohs.v4i3.799

Abstract

This paper presents the consequences and development of the citizen’s charters over the decades after their introduction in the United Kingdom (UK) on 22 July 1991. It has used a systematic literature review to organize and present the development process of the citizens’ charter over the years. It does not focus on or target any specific zone or state but is initiated more to connect the links between Commonwealth nations. However, the citizen’s charter is a process to link citizens and public administrators in a more formal/official manner. It has changed a lot over the last three decades. The paper tried to critically investigate the degree of change, development, and practice.
Co-Authors Mizanur Rahman Rushni Korishi