Article Per Year (5 Year)
p-Index From 2021 - 2026
0.702
P-Index
This Author published in this journals
All Journal Al-bank: Journal of Islamic Banking and Finance Al-bank: Journal of Islamic Banking and Finance
Kharis Fadlullah Hana
Fakultas Ekonomi dan Bisnis Islam, IAIN Kudus
Religion Economics, Econometrics & Finance Social Sciences

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
Analysis Of Customer Interest and Satisfaction Toward BSI Mobile Banking Service Faridha Naila Ulya; Qoyyimah Qoyyimah; Kharis Fadlullah Hana
Al-bank: Journal of Islamic Banking and Finance Vol 2, No 2 (2022): July - Desember 2022
Publisher : IAIN Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/ab.v2i2.6011

Abstract

This study aims to analyze the factors that influence customer interest and satisfaction with mobile banking services at Bank Syariah Indonesia. This study uses a descriptive qualitative research method with a phenomenological approach. Data collection technique using interviews and documentation. Data analysis using the Triangulation Technique as a validity test. The results show that the dimension of pride is a factor that influences customer interest in BSI Mobile. The sense of pride in the Mobile Banking application at Bank Syariah Indonesia is shown by the compliance with Islamic sharia principles in its performance services. Customer satisfaction with BSI Mobile is shown by the dimensions of service features which are quite complete and very satisfying for BSI Mobile users, because there are several features besides features for transactions, there are also service features to add religious knowledge such as ZISWAF channeling, juz amma and azan
Faktor Yang Mempengaruhi Peningkatan Pembiayaan Bermasalah Pada Bank Syariah Indonesia Cabang Kudus Masa Pandemi Covid-19 Vinda Viviani; Muslikhatul Aini; Kharis Fadlullah Hana
Al-bank: Journal of Islamic Banking and Finance Vol 2, No 2 (2022): July - Desember 2022
Publisher : IAIN Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/ab.v2i2.6316

Abstract

Islamic banking in Indonesia was able to survive in the midst of the onslaught of the covid-19 pandemic that damaged the world's economic order, this can be seen from the average NPF value of Islamic banking in Indonesia which shows that it is still in the healthy category.This study aims to analysis the factors that influence the number of non-performing financing in Central Java is relatively high. This study uses a descriptive qualitative research method with a social phenomenology approach.Data collection was obtained from interviews with employee and customer informants of Bank Syariah Indonesia.This study show that the increase in non-performing financing is caused by the effects of social policies issued by the government during a pandemic that makes unemployment in Indonesia increase, business actors (SMEs) experience bankruptcy due to decreased income, which ultimately has an impact on financing defaults.
Analysis Of Customer Interest and Satisfaction Toward BSI Mobile Banking Service Faridha Naila Ulya; Qoyyimah Qoyyimah; Kharis Fadlullah Hana
Al-bank: Journal of Islamic Banking and Finance Vol 2, No 2 (2022): July - Desember 2022
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/ab.v2i2.6011

Abstract

This study aims to analyze the factors that influence customer interest and satisfaction with mobile banking services at Bank Syariah Indonesia. This study uses a descriptive qualitative research method with a phenomenological approach. Data collection technique using interviews and documentation. Data analysis using the Triangulation Technique as a validity test. The results show that the dimension of pride is a factor that influences customer interest in BSI Mobile. The sense of pride in the Mobile Banking application at Bank Syariah Indonesia is shown by the compliance with Islamic sharia principles in its performance services. Customer satisfaction with BSI Mobile is shown by the dimensions of service features which are quite complete and very satisfying for BSI Mobile users, because there are several features besides features for transactions, there are also service features to add religious knowledge such as ZISWAF channeling, juz amma and azan
Faktor Yang Mempengaruhi Peningkatan Pembiayaan Bermasalah Pada Bank Syariah Indonesia Cabang Kudus Masa Pandemi Covid-19 Vinda Viviani; Muslikhatul Aini; Kharis Fadlullah Hana
Al-bank: Journal of Islamic Banking and Finance Vol 2, No 2 (2022): July - Desember 2022
Publisher : Universitas Islam Negeri Mahmud Yunus Batusangkar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31958/ab.v2i2.6316

Abstract

Islamic banking in Indonesia was able to survive in the midst of the onslaught of the covid-19 pandemic that damaged the world's economic order, this can be seen from the average NPF value of Islamic banking in Indonesia which shows that it is still in the healthy category.This study aims to analysis the factors that influence the number of non-performing financing in Central Java is relatively high. This study uses a descriptive qualitative research method with a social phenomenology approach.Data collection was obtained from interviews with employee and customer informants of Bank Syariah Indonesia.This study show that the increase in non-performing financing is caused by the effects of social policies issued by the government during a pandemic that makes unemployment in Indonesia increase, business actors (SMEs) experience bankruptcy due to decreased income, which ultimately has an impact on financing defaults.
Co-Authors Faridha Naila Ulya Muslikhatul Aini Qoyyimah Qoyyimah Vinda Viviani