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All Journal Jurnal Manajemen Perhotelan dan Pariwisata
Ni Luh Sintya Jayanti
Universitas Pendidikan Ganesha
Economics, Econometrics & Finance Education Social Sciences

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PENGARUH FASILITAS SERTA KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN DOMESTIK OBJEK WISATA TAMAN AIR TIRTAGANGGA Ni Luh Sintya Jayanti; Ni Nyoman Yulianthini
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 5 No. 3 (2022)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v5i3.37309

Abstract

This study aims to examine the effect of facilities and service quality either simultaneously or partially on customer satisfaction among domestic tourists at the Tirtagangga Water Park tourism object. The data analysis technique used is multiple linear regression analysis. The number of samples in this research is 150 people, the sample method used is purposive sampling method based on certain criteria. The results of this study are (1) Facilities and service quality have a significant influence on customer satisfaction of Tirtagangga Water Park attraction among domestic tourists, (2) Facilities have a positive and significant influence on customer satisfaction of Tirtagangga Water Park's customers among domestic tourists (3) Service quality has a positive and significant impact on customer satisfaction of Tirtagangga Water Park's customers among domestic tourists
Co-Authors Ni Nyoman Yulianthini