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All Journal Jurnal Manajemen Perhotelan dan Pariwisata
Susi Purniasih
Universitas Pendidikan Ganesha
Economics, Econometrics & Finance Education Social Sciences

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STRATEGI PENINGKATAN KUALITAS PELAYANAN PRAMUSAJI PADA MASA PANDEMI COVID-19 DI FIRE RESTAURANT W BALI - SEMINYAK Susi Purniasih; Nyoman Dini Andiani
Jurnal Manajemen Perhotelan dan Pariwisata Vol. 5 No. 3 (2022)
Publisher : Universitas Pendidikan Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23887/jmpp.v5i3.46717

Abstract

The study aims to identify the challenges and the strategies to improving the service quality of the waiter/ss in Fire Restaurant W Bali along the Covid-19 pandemic. The research design is qualitative which involving interview, observation, and documentation as the instruments to collect the data. Based on the results, it was found that there were some challenges in the restaurant, such things as operational system, financial issue, and lack of foreign languages knowledge. Some strategies were implemented to overcome the challenges. Those were, Dry eight service training, using SOP, taking care of guest’s needs, and giving appreciation to the waiter.
Co-Authors Nyoman Dini Andiani