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All Journal Jurnal Ilmiah Ekonomi Islam Management Studies and Entrepreneurship Journal (MSEJ)
Tuti Anggraini
Universitas Islam negeri Sumatra Utara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Pengaruh Penempatan Dan Pelatihan Terhadap Kinerja Karyawan Dimoderasi Oleh Masa Kerja Pada Upt Puskesmas Teladan Sapina Dongoran; Tuti Anggraini
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 3 No. 5 (2022): MSEJ : Management Studies and Entrepreneurship Journal
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v3i4.1058

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh penempatan dan pelatihan terhadap kinerja karyawandimoderasi oleh masa kerja pada UPT Puskesmas teladan. Populasi dalam penelitian ini adalah karyawan upt puskesmas teladan sebanyak 52 orang. Jumlah sampel dalam penelitian ini adalah 52 orang responden dengan teknik pengambilan sampel jenuh. Teknik pengumpulan data pada penelitian ini menggunakan metode wawancara, kuesioner dan studi dokumentasi. Teknik analisis yang digunakan adalah analisis deskriptif dan analisis regresi linier berganda. Hasil penelitian ini menunjukkan bahwa secara serempak penempatan dan pelatihan berpengaruh signifikan terhadap kinerja karyawan pada UPT puskesmas teladan. Uji parsial menunjukkan bahwa penempatan dan pelatihan masing-masing berpengaruh positif dan signifikan terhadap kinerja karyawan pada upt puskesmas teladan.
Pengaruh Customer Experience dan Complaint Handling Terhadap Customer Satisfaction Pada Nasabah Yang Melakukan Transaksi di PT.Bank Sumut KCP Syariah HM Joni Medan Nadya Andayani; Tuti Anggraini
Jurnal Ilmiah Ekonomi Islam Vol. 9 No. 1 (2023): JIEI : Vol.9, No.1, 2023
Publisher : ITB AAS INDONESIA Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jiei.v9i1.8309

Abstract

This study aims to determine the effect of customer experience and complaint handling on customer satisfaction in customers who make transactions at PT. Bank Sumut KCP Syariah HM Joni Medan. The methodology used is a quantitative approach. The sample in this study were all customers who made transactions at Bank Sumut KCP Syariah HM Joni Medan of 100 people. The data in this study were obtained by distributing questionnaires in the form of Google forms and testing data analysis using SPSS 25. The results showed that simultaneously all independent variables had an effect on the dependent variable, Simultaneous Test variables X1 and X2 had a significant effect on Customer Satisfaction (Y) this can be proven by the value of 24,040 > 3.090 meaning that F count is greater than F table (F count > F table). So it can be concluded that the variables X1 and X2 simultaneously have a significant effect on the dependent variable Y. Meanwhile, partially the effect of each variable X1 and X2 on Y has an effect, meaning that X1 can be proven by the value of T table 6.869 > 1.98, namely the calculated F value is greater than the value F table so that it can be concluded that there is a partial effect. Whereas X2 has no effect, this is evidenced by its significance value of 0.152 > 0.05 or the calculated T value with T table -1443 < 1.98 which is larger T table than T calculated and its significance value is also greater than the predetermined value of 0.05 so it can be concluded X2 has no partial effect. The results of the determination test for the R-squared value show a result of 0.331 or 33%, so the conclusion is that customer satisfaction at PT. Bank Sumut KCP Syariah HM Joni Medan is 33% influenced by Customer Experience (X1) and Complaint Handling (X2) on Customer Satisfaction (Y) while the remaining 67% is influenced by other variables outside the model in this study.
Co-Authors Nadya Andayani Sapina Dongoran