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All Journal Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan J-AKSI : JURNAL AKUNTANSI DAN SISTEM INFORMASI
Nining Kurniasih
STIE Sebelas April Sumedang
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences

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PENGARUH SISTEM PELACAKAN BERBASIS WEBSITE, KUALITAS LAYANAN LOGISTIK DAN PENANGANAN KOMPLAIN TERHADAP KEPUASAN PELANGGAN : (Studi Pada JNE di Kabupaten Majalengka) Nining Kurniasih
JURNAL AKUNTANSI DAN SISTEM INFORMASI Vol 3 No 2 (2022): Edisi Agustus 2022
Publisher : Program Studi Akuntansi Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/jaksi.v3i2.3008

Abstract

Abstract. The growth and development of a country's economy is in dire need of reliable transportation facilities and infrastructure. Delivery services are part of the needs of consumers who tend to want something that is easy, fast, safe and practical in all matters of shipping goods. One way to overcome this, companies in the service sector provide a website-based tracking system and logistics services. If a problem occurs, is willing to handle complaints from customers to achieve customer satisfaction. This study aims to determine the effect of webiste-based tracking systems, logistics service quality and complaint handling on customer satisfaction. This research uses descriptive analysis and verification methods. The data collection technique used is by distributing questionnaires. The population in this study were JNE customers in Majalengka Regency with a sample of 100 respondents. The sampling technique used is incidental sampling. This study uses a Likert scale. Data analysis using classical assumption test, multiple regression analysis, coefficient of determination analysis, model feasibility test and hypothesis testing with partial test. The results of the research that have been carried out show that website-based tracking systems affect customer satisfaction, logistics service quality affects customer satisfaction, and complaint handling affects customer satisfaction.
Pengaruh Motivasi Dan Kompetensi Terhadap Kinerja Perawat Di Instalasi Paviliun Tandang Pada Rumah Sakit Umum Daerah Kabupaten Sumedang Nining Kurniasih
Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan Vol. 3 No. 1 (2022): Januari
Publisher : Program Studi Manajemen Fakultas Ekonomika dan Bisnis Universitas Majalengka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31949/entrepreneur.v3i1.1167

Abstract

The findings of this study prove all the hypotheses of this research, namely that there is an influence of work motivation and competence, either simultaneously or partially. The influence arising from the results of the study shows a positive direction, which means that better work motivation and good competence will improve the performance of nurses. Nurse motivation is a form of willingness to strive to achieve organizational goals by paying attention to efforts to satisfy several needs, as well as efforts to to improve and shape the knowledge, attitudes and behavior of employees so that these employees voluntarily try to work cooperatively with other employees to improve their performance.The effect of work motivation on the performance of nurses, to see if there is an influence between the motivational variables and the performance of nurses, the thing that needs to be done is to determine the hypothesis, based on the calculation results, H0 is rejected and H1 is accepted. This means that there is an influence between the motivation and performance of nurses. while the magnitude of the influence of motivation on the performance of nurses means that motivation increases, then the performance will increase.The effect of competence on the performance of nurses, the results of the calculation of H0 are rejected and H1 is accepted. This means that there is an influence between the competence and performance of nurses. To see the effect of motivation and competence on the performance of nurses simultaneously (combined), the magnitude of R Square can be used to see the magnitude of the influence of motivation and competence on the performance of nurses simultaneously or simultaneously. The magnitude of the influence of motivation and competence on the performance of nurses is jointly influenced by other factors, namely, training, compensation and others.The results of the calculation of the correlation between the variables studied using the SPSS software assistance program, it is known that the correlation value between motivation and competence variables shows that the relationship between variables is very strong. and the correlation of the two variables is significant, from the results of the path coefficient calculations obtained, it can be seen the magnitude of the influence of the hypothesized variables. variables outside the research variables affect the performance of nurses.
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