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All Journal Tourism: Jurnal Travel, Hospitality, Culture, Destination, and MICE
Laurensius Sandro Rero
Politeknik Negeri Kupang
Arts Decision Sciences, Operations Research & Management Social Sciences Other

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UPAYA PENINGKATAN PELAYANAN ROOMBOY PADA KEBERSIHAN KAMAR TAMU DI SOTIS HOTEL KUPANG Christina Mantolas; Laurensius Sandro Rero; Martarida Bagaihing
TOURISM: Jurnal Travel, Hospitality, Culture, Destination, and MICE Vol 5 No 1 (2022): Tourism: Jurnal Travel, Hospitality, Culture, Destination, and MICE
Publisher : Jurusan Pariwisata Politeknik Negeri Kupang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32511/tourism.v5i1.877

Abstract

Upaya pelayanan menjadi salah satu hal yang penting dalam industri perhotelan. Dimana prinsip dari industi perhotelan yang memadukan antara produk dan jasa layanan. Penelitian ini bertujuan untuk melihat upaya pelayanan roomboy dalam meningkatkan kebersihan kamar di Sotis Hotel Kupang. Metode penelitian yang digunakan dalam penelitian ini adalah metode deskriptif kualitatif, sedangkan teknik pengumpulan datanya menggunakan teknik observasi, wawancara dan dokumentasi yaitu yang langsung terlibat dalam objek penelitian. Dalam penelitian ini menggunakan informanyaitu Supervisor Housekeeping, roomboy, dan tamu. Hasil dari penelitian ini dapat penulis simpulkan bahwa keramahan, kecepatan dan ketelitian romboy dalam meningkatkan kebersihan kamar di Sotis Hotel Kupang sangat diperlukan untuk memberikan kesan yang baik bagi tamu dalam upaya pelayanan yang di berikan untuk mencegah complaint dari tamu.
DAMPAK PENERAPAN PROTOKOL KESEHATAN TERHADAP TINGKAT HUNIAN KAMAR DI HOTEL BINTANG 3 DAN 4 DI KOTA KUPANG Laurensius Sandro Rero; Christina Mantolas
TOURISM: Jurnal Travel, Hospitality, Culture, Destination, and MICE Vol 5 No 2 (2022): Tourism: Jurnal Travel, Hospitality, Culture, Destination, and MICE
Publisher : Jurusan Pariwisata Politeknik Negeri Kupang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32511/tourism.v5i2.942

Abstract

The process of transitioning the COVID-19 outbreak from pandemic to endemic is still a question mark that has emerged until now, the impact is so visible, especially in the hotel industry, that the government, in this case the Ministry of Tourism and Creative Economy (Kemenparekraf) is starting to take concrete steps to restore the state of national tourism, one of which is by implementing a Health Protocol based on Cleanliness, Health, Safety and Environmental sustainability (CHSE). This protocol is an effort to welcome the new normal order and is one of the solutions to increase tourist confidence to return to tourism and encourage tourists to stay at hotels. The purpose of this study is to determine the impact of implementing the health protocol on room occupancy rates in the hotel industry in Kupang City, especially in 3 and 4 star hotels. The results of this study can become recommendations for tourism stakeholders in Kupang City in formulating policies to develop the tourism industry especially hospitality in the city of Kupang so that they can survive and develop in the new normal situation.
Co-Authors Christina Mantolas Christina Mantolas Martarida Bagaihing