Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal AKSELERASI: Jurnal Ilmiah Nasional
Ika Puji Saputri
Fakultas Ekonomi, Universitas Dian Nusantara
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PENGGUNA TRANSPORTASI UMUM TRANSJAKARTA SELAMA MASA PANDEMI COVID-19 Ika Puji Saputri; Vely Randyantini; Bagus Nurcahyo
AKSELERASI: Jurnal Ilmiah Nasional Vol 4 No 2 (2022): AKSELERASI: JURNAL ILMIAH NASIONAL
Publisher : GoAcademica Research dan Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54783/jin.v4i2.564

Abstract

This study aims to analyze the effect of service quality and the value of each service quality indicator on the satisfaction of Transjakarta public transportation users during the Covid-19 pandemic. This study uses multiple linear regression analysis. The population in this study are users of Transjakarta transportation services in the Jabodetabek area whose numbers are not known with certainty. The sample in the study was 100 respondents. The sampling technique in this study used purposive sampling. The results showed that the quality of service had a positive and significant effect on the satisfaction of Transjakarta users during the COVID-19 pandemic. In addition, the value of each service indicator also has a positive and significant impact on the satisfaction of Transjakarta users during the COVID-19 pandemic.
Co-Authors Bagus Nurcahyo Vely Randyantini