Article Per Year (5 Year)
p-Index From 2020 - 2025
0.751
P-Index
This Author published in this journals
All Journal Journal of Economic, Bussines and Accounting (COSTING) Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT)
Eka Desy Purnama
Krida Wacana Christian University
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media Social Sciences

Published : 4 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 4 Documents
Search

 1 
THE EFFECT OF DISCIPLINE AND QUALITY OF HUMAN RESOURCES ON PERFORMANCE MEDIATED BY LOYALTY VARIABLES Andreas Kurniawan Santoso; Rudi C Tarumingkeng; Eka Desy Purnama
Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Vol. 2 No. 3 (2022): July: Journal of Humanities, Social Science, Public Administration and Manageme
Publisher : ID Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51715/husocpument.v2i3.226

Abstract

The purpose of the study was to determine the effect of discipline and the quality of human resources on performance mediated by the loyalty of credit marketing officer at PT. Maybank Indonesia Finance. The research population in this study amounted to 804 people with the sample used 73 respondents. This research will be conducted in the period between January 2021 to March 2022. The type of research used is the Explanatory Survey method, with the Non-Probability Sampling technique. Data collection techniques used are questionnaires and observations, as well as literature study. The data analysis technique uses the smartPLS-SEM (Partial Least Square–Structural Equation Modeling) tool. The results of the study showed that there was a significant effect of discipline on performance with a T-statistic value of 2.233. There is a significant influence of the quality of human resources on performance with a T-statistic value of 2.051. There is a significant effect of discipline on employee loyalty with a T-statistic value of 2,934. There is a significant influence of the quality of human resources on employee loyalty with a T-statistic value of 4.949. There is no significant effect of employee loyalty on performance with a T-statistic value of 1.335. There is no significant effect of employee loyalty in mediating discipline on performance with a T-statistic value of 1.224. There is no significant influence of loyalty in mediating the quality of human resources on performance with a T-statistic value of 1.303.
THE EFFECT OF WORK MOTIVATION AND WORK ENVIRONMENT ON PERFORMANCE MEDIATED BY JOB SATISFACTION Michael Michael; Eka Desy Purnama; Adrie Frans Assa
Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Vol. 2 No. 3 (2022): July: Journal of Humanities, Social Science, Public Administration and Manageme
Publisher : ID Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51715/husocpument.v2i3.227

Abstract

This study is to determine the effect of work motivation and work environment on performance mediated by job satisfaction, which was conducted at PT. Maybank Indonesia Finance, research respondents are employees of the Credit Marketing Officer. Total population 360 employees. Sampling of 78 respondents. Data collection is primary data source and secondary data source. Data analysis using SmartPLS-SEM (Partial Least Square–Structural Equation Modeling) software. The results of the study that there is no significant effect of work motivation on performance, there is a significant effect of work environment on performance, there is a significant effect of work motivation on job satisfaction, there is a significant effect of work environment on job satisfaction, there is a significant effect of job satisfaction on performance, there is a significant effect of job satisfaction in mediating work motivation on performance, there is a significant effect of job satisfaction in mediating the work environment on performance.
THE EFFECT OF SERVICE QUALITY AND UTILIZATION OF INFORMATION TECHNOLOGY ON CONSUMER LOYALTY DURING THE COVID-19 PANDEMIC Siti Nurjanah; Melitina Tecoalu; Eka Desy Purnama
Journal of Humanities, Social Science, Public Administration and Management (HUSOCPUMENT) Vol. 2 No. 3 (2022): July: Journal of Humanities, Social Science, Public Administration and Manageme
Publisher : ID Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51715/husocpument.v2i3.229

Abstract

In this era of globalization, sharp business competition followed by the progress of the global economy encourages all sectors of business growth. Every business actor is required to be sensitive to any changes that occur and place an orientation to customer satisfaction as the main goal. The consequence of modernization and technology today is that companies must be able to work extra hard to present the best products with the best service to consumers with technological innovations. Coupled with the COVID-19 condition that hit Indonesia, causing PT. Maybank Indonesia Finance, which experienced a decline in sales and financing, needed to reorganize its corporate strategy. This quantitative research took a study at PT. Maybank Indonesia Finance, with 100 respondents who are debtors throughout Indonesia using SMARTPLS 3.3 data processing. The results showed that Service Quality had an influence on Consumer Loyalty mediated by Consumer Satisfaction, but the use of Information Technology in the form of the Maybank Mobile Application did not affect Consumer Loyalty mediated by Consumer Satisfaction.
THE INFLUENCE OF INTERPERSONAL COMMUNICATION SKILLS AND DECISION MAKING ON FRONTLINERS' ABILITY TO HANDLE COMPLAINTS MEDIATED BY WORK STRESS LEVELS Moch Aji Ramadhan; Addrie Frans Assa; Eka Desy Purnama
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 1 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v8i1.14508

Abstract

Employee productivity is influenced by Human Capital and the role of frontliners in interpersonal communication to handle complaints. Skills, decision-making, and work stress levels affect customer service effectiveness. This study aims to analyze the influence of interpersonal communication skills, decision-making, and work stress levels on frontliners' ability to handle complaints, as well as the mediating role of work stress. This research uses a quantitative approach with a survey method through questionnaires distributed to 41 employees of PT Wahana Ottomitra Multiartha, Tbk in the Kalimantan and Sulawesi regions, selected using simple random sampling. The data were analyzed using validity, reliability tests, and multiple linear regression with classical assumption tests (normality, multicollinearity, and heteroscedasticity) to examine the relationships between interpersonal communication skills, decision-making, work stress levels, and frontliners' ability to handle complaints. The results show that interpersonal communication skills have a positive effect on frontliners' ability to handle complaints (Reg. Coeff. = 0.225, Sig = 0.007). Decision-making also has a positive effect on frontliners' ability (Reg. Coeff. = 0.627, Sig = 0.000). Conversely, work stress levels negatively affect frontliners' ability (Reg. Coeff. = -0.786, Sig = 0.000). Interpersonal communication skills and decision-making increase work stress levels (Reg. Coeff. = 0.435, Sig = 0.002 and Reg. Coeff. = 0.411, Sig = 0.000), which then mediates the influence of these two factors on frontliners' ability to handle complaints (Sig = 0.000). This study concludes that interpersonal communication skills and decision-making enhance frontliners' ability to handle complaints, while work stress has a negative impact and acts as a mediator between these two factors
Co-Authors Addrie Frans Assa Adrie Frans Assa Andreas Kurniawan Santoso Melitina Tecoalu Michael Michael Moch Aji Ramadhan Rudi C Tarumingkeng Siti Nurjanah